System, method, and computer readable medium for outsourcing concrete service orders

ABSTRACT

Included herein is a service outsourcing system for providing at least one purchaser with concrete. The system may include at least one central server comprising at least one central database and an interactive electronic ordering guide configured to allow the purchaser to place at least one concrete order. The concrete order may include a job site location. The outsourcing system may be configured to receive at least one concrete order and provide the purchaser with the ability to select at least one selected concrete supplier from at least one potential concrete supplier. In addition, the service outsourcing system is further configured to access the at least one central database. Finally, the service outsourcing system may be further configured to outsource the concrete order with the selected concrete supplier.

CROSS-REFERENCE TO RELATED APPLICATION

This application claims the benefit of U.S. provisional patentapplication No. 60/529,995 entitled “Outsourcing Methods and Software”filed on Dec. 15, 2003, which is entirely incorporated herein byreference.

TECHNICAL FIELD

Systems and methods for outsourcing service orders are disclosed. Moreparticularly, systems and methods related to providing concrete to apurchaser are discussed. One method, among others, includes concretesuppliers allowing an independent party, or outsourcing entity, to takeorders for and arrange for delivery of concrete.

BACKGROUND

Retail sales and cash on delivery (COD) sales are terms that aretypically used to refer to concrete orders made by individuals such as,but not limited to, non-current account owners. Frequently, the retailorders are for jobs such as patios, driveways, pools, etc., andtherefore require relatively small amounts of concrete compared toorders from construction companies and contractors. Although retailorders tend to be relatively small, the amount of time required toreceive and process a retail order is frequently longer than the amountof time required to take the larger orders. Therefore, many concretesuppliers see retail sales as undesirable because their resources arediverted from taking orders for the larger jobs.

In addition, many currently existing businesses may be tentative inentering the concrete business, because of the infrastructure that mustbe established. As a no limiting example, a retail home improvementcompany may choose not to enter the concrete business because they wouldneed to hire and train personnel. Such companies may also need todevelop a way by which to take orders, and a way by which to determineapproximate costs, profits, etc. With the plethora of additions to thestructure of the existing business, some businesses may be deterred inexpanding into the concrete supply business. In addition to the effortexpended in creating such an infrastructure, many businesses will notsee a profit for months or even years after the commencement of aconcrete division. The delay in profit realization, and the risk that noprofit will be realized, may put a strain on the company as a whole, andpossibly risk the company's overall success. Consequently, manybusinesses choose not to expand their business into the concrete supplybusiness, thereby possibly forfeiting a profitable source of income.

Thus, a heretofore unaddressed need exists in the industry to addressthe aforementioned deficiencies and inadequacies.

SUMMARY

Included in this discussion is a service outsourcing system forproviding at least one purchaser with concrete. The system may includeat least one central server, and an interactive electronic orderingguide configured to allow the purchaser to place at least one concreteorder. The central server may include at least one central database. Theconcrete order may also include a job site location. Additionally, theoutsourcing system may be configured to receive at least one concreteorder and provide the purchaser with the ability to select at least oneselected concrete supplier from at least one potential concretesupplier. Further, the service outsourcing system may be configured toaccess the at least one central database. Finally, the serviceoutsourcing system may be configured to outsource the concrete orderwith the selected concrete supplier.

BRIEF DESCRIPTION OF THE DRAWINGS

The components in the drawings are not necessarily to scale relative toeach other. Like reference numerals designate corresponding partsthroughout the several views.

FIG. 1 illustrates an example of a login screen for access to the ordermanagement system.

FIG. 2 illustrates an example order menu screen, responsive to thepositive verification of the information entered in the login ID entrywindow 101 and password entry window 102 of FIG. 1.

FIG. 3 is an example greeting screen, responsive to selection of thestart here subject icon of the order wizard subject group 202 of FIG. 2.

FIG. 4 illustrates an example estimate screen, responsive to selectionof the search estimate button icon 302 of FIG. 3.

FIG. 5A illustrates an example advertising tracking screen, responsiveto selecting either the create estimate button icon 301 shown in FIG. 3or the add estimate button icon 405 of FIG. 4.

FIG. 5B is an alternate embodiment of the advertising tracking screen ofFIG. 5A illustrating the selection of the Home Depot customer checkbox.

FIG. 6 is an example search caller screen, responsive to selecting theHome Depot account holder checkbox 84 from FIG. 5B.

FIG. 7 is an example search caller screen, responsive to enteringaccount data into valve window 74 of FIG. 6.

FIG. 8 is an alternate embodiment of the advertisement tracking screenof FIG. 5B with the 1-800 special pricing customer checkbox 86 selected.

FIG. 9 is an example search caller screen, responsive to selecting the1-800 special pricing customer checkbox 86 from FIG. 8.

FIG. 10 is an example search caller screen, responsive to enteringaccount data into window 74 from FIG. 9.

FIG. 11 shows an example query screen, responsive to selection of thecontinue button icon 503 of FIGS. 5A, 5B, and 8.

FIG. 12 shows an example data entry screen, responsive to selecting the“YES” data checkbox of FIG. 11.

FIG. 13 is an example query screen, responsive to either the selectionof the “NO” data checkbox 601 of FIG. 6 or selection of the submitbutton icon 703 of FIG. 12.

FIG. 14 is an example caller information screen, responsive to selectionof the “NO” data checkbox 801 of FIG. 13.

FIG. 15 is an example search caller screen, responsive to selection ofthe “YES” data checkbox 801 of FIG. 13.

FIG. 16 is an example of a search caller screen, responsive to selectionsearch icon 107 FIG. 15.

FIG. 17 is an example zip code service area verification screen,responsive to selection of the select button icon 112 of FIG. 16.

FIG. 18 is an example of a MapQuest® screen, responsive to entering datainto entry window 123 of FIG. 17.

FIG. 19 is an example of an MSN MapPoint® screen, responsive toselecting MSN MapPoint® icon 126 of FIG. 17.

FIG. 20 illustrates a zip code service area verification screen,responsive to entry of a zip code in the zip code entry window, alsoillustrates in FIG. 17.

FIG. 21 is an example job site screen, responsive to selection of thesubmit button icon 122 of FIG. 15.

FIG. 22 is an example estimate type screen, responsive to selection ofthe submit button icon 163 shown in FIG. 21.

FIG. 23 is an example concrete yardage calculator screen, responsive toselection of the continue button icon 172 shown in FIG. 22.

FIG. 24 is an example concrete estimation screen, similar to FIG. 23,illustrating direct entry of the known value of the concrete yardage.

FIGS. 25A-C illustrate examples of a concrete estimate screen,responsive to selection of the accept button icon 182 shown in FIG. 24.

FIGS. 26A-C illustrate the example concrete estimate screen of FIG. 20,further illustrating entry of information related to an example concretejob.

FIG. 27 illustrates an example view estimate screen, responsive toselection of the save button icon 135 shown in FIGS. 20 and 21.

FIG. 28 illustrates an example estimate amendment screen, responsive toa user selecting the amend button icon 224 shown in FIG. 27.

FIG. 29 illustrates an example contractor amendment screen, responsiveto the selection of the add general contractor data checkbox 231 andamend button icon 232 of FIG. 28.

FIGS. 30A-B illustrate an example order creation screen, responsive toselection of the create order button icon 223 of FIG. 27.

FIGS. 31A-B show an example view order screen that is responsive toselecting the save button icon 259 shown in FIGS. 30A-B.

FIGS. 32A-B illustrate an example concrete supplier purchase orderscreen, responsive to selecting the concrete supplier data checkbox 266and print order icon 264 of FIGS. 31A-B.

FIG. 33 illustrates an example finisher purchase order screen,responsive to selection of the finisher checkbox (not shown).

FIG. 34 illustrates an example customer purchase order screen,responsive to selection of the customer checkbox 267 from FIG. 31B.

FIGS. 35A-B illustrates an example accounting purchase order screen,responsive to selection of the customer checkbox 265 from FIG. 31B.

FIGS. 36A-B illustrate an example customer purchase order screen,responsive to a user creating a purchase order of FIGS. 32A-B.

FIG. 37 is an example refund screen, responsive to the refund orderbutton icon 279 shown in FIGS. 31A-B.

FIG. 38 is an example order amendment screen, responsive to the amendorder button icon 278 shown in FIG. 26.

FIGS. 39A-B illustrate an example pump amendment screen, responsive toselecting the add pump company data checkbox 311 and amend button icon312 shown in FIG. 38.

FIG. 40 illustrates the example estimate screen previously shown in FIG.4, responsive to selecting the estimates title icon in the searchsubject group 203 of the order menu block 200.

FIG. 41 illustrates an example order screen, responsive to selecting theorders subject icon in the search subject group 203 of the order menublock 200.

FIG. 42 illustrates an example search estimates/orders screen,responsive to selection of the estimates icon 203 of order menu block200.

FIG. 43 illustrates an example yardage calculator screen, responsive toselection of the yardage calculator subject icon in the general subjectgroup 204 of the order menu block 200.

FIG. 44 illustrates the concrete yardage calculator screen of FIG. 43 asused to determine a value for concrete yardage.

FIG. 45 is an example of user maintenance screen, responsive to theselection of the my info subject icon in the general subject group 204of the order menu block 200.

FIG. 46 illustrates an example administration menu welcome screen,responsive to selection of the administration menu drop down icon in theorder menu block 200.

FIG. 47 illustrates an alternative embodiment of the exampleadministration menu welcome screen, also responsive to selection of theadministration menu dropdown icon from the order menu block 200.

FIG. 48 illustrates an example reports menu screen, responsive toselecting the reports subject group 205B, from FIG. 47.

FIG. 49 illustrates selection of 1-800Concrete option from reportdropdown menu 993.

FIG. 50 illustrates a 1-800Concrete report, responsive to completing therequired data and selecting the generate report icon 998 from FIG. 49.

FIG. 51 illustrates selection of the advertisement option from reportdropdown menu 993.

FIG. 52A illustrates an example advertisement report screen responsiveto selection of the generate report icon from FIG. 51.

FIG. 52B illustrates an advertisement report, responsive to selection ofthe generate report icon from FIG. 51.

FIG. 53 illustrates an advertisement history report block, responsive toselection of the advertisement history option from report dropdown menu993.

FIG. 54 illustrates an advertisement history report screen that isresponsive to selection of the generate report icon 998 for FIG. 53.

FIG. 55 illustrates a commissions report block, responsive to selectionof the commissions option from report dropdown menu 993.

FIG. 56 illustrates an example commissions report 975, responsive toselection of the generate report icon 998 from FIG. 55.

FIG. 57 illustrates a consultant activity report block 843, responsiveto selection of the consultant activity option from report dropdown menu993.

FIG. 58 illustrates a consultant activity report 961, responsive toselection of the generate report icon 998, from FIG. 57.

FIG. 59 illustrates a finisher rejected block, responsive to selectionof the finisher rejected option from report dropdown menu 993.

FIG. 60 illustrates a finisher rejected report, responsive to selectionof the generate report icon of FIG. 59.

FIG. 61 illustrates a finisher zip code assignments block, responsive toselection of the finisher zip code assignments option in the reportdropdown menu 993.

FIG. 62 illustrates a finisher zip code assignments report, responsiveto selection of the generate report icon 998 from FIG. 61.

FIG. 63 illustrates a Home Depot customers block, responsive toselection of the Home Depot customers option from report dropdown menu993.

FIG. 64 illustrates a Home Depot customer's report, responsive toselection of the generate report icon 998 from FIG. 63.

FIG. 65 illustrates a Home Depot account holders block, responsive toselection of the Home Depot account holders option in the reportdropdown menu 993.

FIG. 66 illustrates a Home Depot accounts report, responsive to thegenerate report icon 998 from FIG. 65.

FIG. 67 illustrates an order cancellation block, responsive to the ordercancellation option in the report dropdown menu 993.

FIG. 68 illustrates an order cancellation report, responsive toselection of the generate report icon 998 from FIG. 67.

FIG. 69 illustrates a plant zip code assignments block, responsive toselection of the plant zip code assignments option in the reportdropdown menu 993.

FIG. 70 illustrates a plant zip code assignments report, responsive toselection of the generate report icon 998 from FIG. 69.

FIG. 71 illustrates a special pricing accounts block, responsive toselection of the special pricing accounts option from the reportdropdown menu 993.

FIG. 72 illustrates a special pricing accounts report, responsive toselection of the generate report icon 998 from FIG. 71.

FIG. 73 illustrates a special pricing review block, responsive toselection of the special pricing review option in the report dropdownmenu 993.

FIG. 74 illustrates a special pricing review report, responsive toselection of the generate report icon 998 from FIG. 73.

FIG. 75 illustrates a supplier activity report block, responsive toselection of the supplier activity option in the report dropdown menu993.

FIG. 76 illustrates a supplier activity report, responsive to selectionof the generate report icon 998 from FIG. 75.

FIG. 77 illustrates a supplier contacted block, responsive to selectionof the supplier contacted option in the report dropdown menu 993.

FIG. 78 illustrates a supplier contacted report, responsive to selectionof the generate report icon 998 from FIG. 77.

FIG. 79 illustrates a supplier rejected block, responsive to selectionof the supplier rejected option from the report dropdown menu 993.

FIG. 80 illustrates a supplier rejected report, responsive to selectionof the generate report icon 998 from FIG. 79.

FIG. 81 illustrates a supplier zip code assignments block, responsive toselection of the supplier code assignments option in report dropdownmenu 993.

FIG. 82 illustrates a supplier zip code assignment report, responsive toselection of the generate report icon 998 from FIG. 81.

FIG. 83 illustrates a quarterly service block 976, responsive toselection of the quarterly service option in the report dropdown menu993.

FIG. 84 illustrates a quarterly service report, responsive to selectionof the generate report icon 998 from FIG. 83.

FIG. 85 is an example supplier activity report screen, responsive toselection of the supplier activity subject icon from the reports subjectgroup 205.

FIG. 86 is an example supplier activity report screen responsive to thegenerate report icon 424 of FIG. 85.

FIGS. 87A-B illustrate an example view order screen, responsive toselecting order #15 icon 433.

FIG. 88 illustrates an example supplier contacted report screen,responsive to selection of the supplier contacted subject icon of thereports subject group 205, of administration menu 201.

FIG. 89 illustrates an example supplier rejected report screenresponsive to selection of the supplier rejected subject icon from thereports subject group 205 of administration menu 201.

FIG. 90 is an example zip code/supplier report screen, responsive toselecting the zip code/supplier subject icon from the report subjectgroup 205 of administration menu 201.

FIG. 91 is an example zip code/supplier report screen similar to FIG.90, with plant icon selected.

FIG. 92 illustrates a plant/zip code report, responsive to selecting theplant/zip code subject icon from the reports subject group 205.

FIG. 93 is an example user listing screen, responsive to selection ofthe users subject icon from the general subject group 206.

FIG. 94 illustrates the user maintenance screen of FIG. 45, responsiveto selection of the add user button icon 506 of FIG. 93.

FIG. 95 illustrates an example company listing screen, responsive toselection of the company subject icon from the general subjects group206.

FIG. 96 illustrates an example company maintenance screen, responsive toselection of the add company button icon 526 of FIG. 95.

FIG. 97A is an example county listing screen, responsive to selection ofthe counties subject icon from the general subject group 206.

FIG. 97B illustrates an example county maintenance screen, responsive tothe user selecting a county from the list of counties in FIG. 54.

FIG. 98 illustrates an example zip code screen, responsive to selectionof the zip code subject title from the general subject group 206.

FIG. 99 is an example zip code maintenance screen, responsive toselection of add zip code icon 553 of FIG. 98.

FIG. 100 illustrates an example mix description screen, responsive toselection of the mix description subject icon from the concrete subjectgroup 207.

FIG. 101 illustrates an example mix description maintenance screen,responsive to either selection of the add mix description button icon576 shown in FIG. 100 or selection of one of the mix descriptions.

FIG. 102 illustrates an example mixes screen, responsive to selection ofthe mix pricing subject icon from the concrete subject group 207.

FIG. 103 is an example mix maintenance screen, responsive to eitherselecting a mix description from the list 596 or selecting theadd/remove mixes button icon 597 shown in FIG. 102.

FIG. 104 illustrates an example add mix screen, responsive to selectingthe add/remove mixes button icon 597 shown in FIG. 102.

FIG. 105 illustrates an example additive screen, responsive to selectingthe additives subject icon of the concrete subject group 207.

FIG. 106 illustrates an example additive name maintenance screen,responsive to selection of the add additive button icon 626 shown inFIG. 105.

FIG. 107 illustrates an example additive pricing screen, responsive toselection of the additive pricing subject icon from the concrete subjectgroup 207.

FIG. 108 illustrates an example additive maintenance screen, responsiveto a user selecting a specific additive name from the additive list 646.

FIG. 109 illustrates an example add additive screen, responsive toselection of the add/remove additives button icon 647 of FIG. 107.

FIG. 110 illustrates an example color screen responsive to selection ofthe colors subject icon of the concrete subject group 207.

FIG. 111 illustrates an example color maintenance screen including acolor maintenance block 680 having a color entry window 681.

FIG. 112 illustrates an example pump equipment screen, responsive toselection of the equipment subject icon from the pump subject group 208.

FIG. 113 is an example equipment name maintenance screen, responsive toselection of the add equipment icon 696 of FIG. 112.

FIG. 114 illustrates an example equipment pricing screen, responsive toselection of the equipment pricing subject icon of the pump subjectgroup 208.

FIG. 115 illustrates an example equipment maintenance screen, responsiveto selection of a particular piece of equipment from the equipment list716, from FIG. 114.

FIG. 116 is an example add equipment screen, responsive to the selectionof the add/remove equipment button icon 717 shown in FIG. 114.

FIG. 117 illustrates an example supplier listing screen, responsive toselection of the suppliers subject icon from the suppliers subject group209.

FIG. 118 illustrates an example supplier maintenance screen, responsiveto the selection of the add supplier button icon 747 shown in FIG. 117.

FIG. 119 illustrates an example supplier plant listing screen,responsive to selection of the supplier plants subject icon of thesuppliers subject group 209.

FIG. 120 illustrates an example plant maintenance screen, responsive toselection of the add plant button icon 768 shown in FIG. 119.

FIG. 121 illustrates an example assigned supplier zip code screen,responsive to selection of the supplier zip code subject icon of thesuppliers subject group 209.

FIG. 122 illustrates an example assigned plant zip code screen,responsive to selection of the plant zip code subject icon from thesuppliers subject group 209.

FIG. 123A is an example ready mix supplier/producer service agreement inconnection with outsourcing a concrete order, similar to that discussedwith regard to FIGS. 1-122.

FIG. 123B is an alternate example ready mix supplier/producer serviceagreement in connection with outsourcing a concrete order, similar tothat discussed with regard to FIGS. 1-122.

FIG. 124 is an example finisher service agreement in connection withoutsourcing a concrete order, similar to that discussed with regard toFIGS. 1-122.

FIG. 125 is an example concrete pump service agreement in connectionwith outsourcing a concrete order, similar to that discussed with regardto FIGS. 1-122.

FIGS. 126A-B is an example job estimate for creating an estimate for aconcrete order, similar to that discussed with regard to FIGS. 1-122.

FIGS. 127A-B is an example job estimate for creating an estimate for aconcrete order, similar to that discussed with regard to FIGS. 1-122.

FIG. 128 is an example pour confirmation for a concrete order, similarto that discussed with regard to FIGS. 1-122.

FIG. 129A is a block diagram depicting an example network infrastructure1000 for implementing an embodiment of the service outsourcing system(SOS) 1520 similar to that discussed with regard to FIGS. 1-122.

FIG. 129B is a block diagram depicting an example computer 1500 forimplementing an embodiment of the service outsourcing system (505),similar to that discussed with regard to FIGS. 1-122.

DETAILED DESCRIPTION

Other systems, methods, features and/or advantages will be or may becomeapparent to one with skill in the art upon examination of the followingdrawings and detailed description. It is intended that all suchadditional systems, methods, features and/or advantages be includedwithin this description and be protected by the accompanying claims.

One exemplary method of taking retail orders, among others, includesproviding an outsourcing entity to handle retail orders for multipleconcrete suppliers. The method may include securing agreements betweenan outsourcing entity and the various concrete suppliers, such as thatshown in FIG. 80. The agreement in FIG. 80 defines various relationshipsand responsibilities between the outsourcing entity and thecorresponding concrete supplier. Various other agreements may bedesirable that define relationships and responsibilities between theoutsourcing entity and the provider of various other services. Forexample, FIGS. 81 and 82 show agreements between the outsourcing entityand a concrete finisher and a concrete pump company, respectively.Although such services may not be required for each job, it is desirableto have these pre-existing agreements to allow for the timelycoordination of services when creating an order.

Preferably, the method provides for determining which concrete suppliershould receive a given retail order. One method, among others, includesassigning a retail order to a concrete supplier based upon taking theorder from a geographic area that has been assigned to the concretesupplier. Geographic areas may assigned to specific concrete suppliers,as well as the individual plants operated by those suppliers, byassigning various zip codes and their related geographic areas. As shownin FIG. 91, the various concrete suppliers that service each zip codeare listed. As shown in FIG. 92, individual plants operated by eachconcrete supplier are also assigned various zip codes. Note, multiplesuppliers and/or plants can service the same zip code. However, eachsupplier and/or plant is assigned a priority ranking within each zipcode service area. This allows an outsourcing entity to determine whichsupplier has a first right of refusal for the retail order being taken.Preferably, the zip codes may be assigned to the suppliers dependentupon a fee, or other compensation, provided to the outsourcing entity bythe concrete suppliers. The fees can be varied, with the highest ranksupplier paying the highest fee, and therefore having the first right torefusal for retail orders from a given geographic area.

In addition, the outsourcing entity may provide advertising that wouldprompt customers making retail orders to contact the outsourcing entitydirectly. For example, advertising could be placed on the cement trucksof the various concrete suppliers, the advertising preferably providinga number at which a customer can contact the outsourcing entity.However, those customers placing retail orders that contact the concretesupplier can simply be transferred or instructed to contact theoutsourcing entity.

Each call for a retail order is handled by an outsourcing entity.Preferably, but not necessarily, the outsourcing entity utilizes asoftware program that prompts the outsourcing entity to elicit thedesired information from the customer placing the retail order. Theoutsourcing entity inquires as to various aspects of the job in order todetermine what services may be desired by the customer placing theretail order. For example, the outsourcing entity will determine whethera finisher or pump company services are required. The outsourcing entitythen coordinates the actions of those parties providing those services.Because the outsourcing entity has pre-existing agreements with thoseentities providing the necessary services, coordination of the necessaryservices is expedited at the time of taking the retail order.

As previously noted, the outsourcing entity preferably utilizes asoftware program when creating retail orders. An in-depth description ofone such program is not required at this time, and will be reserved forthe discussion of FIGS. 1-122 hereinafter. As shown in FIG. 15, theoutsourcing entity elicits the zip code of the job site for which thecustomer is placing the retail order. This allows the outsourcing entityto determine which supplier and/or plant services that particular areaand that supplier's rank within that area relative to other suppliers.As shown in FIG. 28, three plants are listed in the supplier section141, with the first two plants being primary suppliers and the thirdlisted plant being a secondary supplier. After the outsourcing entityhas selected a supplier, the outsourcing entity then contacts thatsupplier to see whether that plant will accept or reject the retailorder. If the retail order is rejected, the next supplier is contactedas determined by rank.

Once the outsourcing entity has elicited the required information andprovided an estimate, the outsourcing entity can then create an order ifthe customer agrees with the given estimate. Preferably, a number ofpurchase orders are created, as shown in FIGS. 27A-29B, dependent uponwhich party will be receiving each given purchase order. For example,FIGS. 32A-B show a purchase order that is forwarded to the concretesupplier, FIG. 28 shows a purchase order that is retained by theoutsourcing entity, and FIGS. 36A-B show a purchase order that isprovided to the customer placing the retail order.

Prior to creating the noted purchase orders, the outsourcing entitysecures a method of payment from the customer placing the retail order.As shown in FIGS. 30A-B such methods can include, but are not limited tocash, checks, in-house accounts, credit cards, debit cards, and WesternUnion orders. Preferably, the method of payment is secured prior tocreating the purchase orders and/or delivery of concrete to ensure thatall parties providing services are assured of receiving payment.

Prior to the delivery of the concrete by the concrete supplier, theoutsourcing entity may determine that the customer placing the retailorder cannot provide all of the information that is required to ensurethe concrete delivery can be properly performed. If this determinationis made, the outsourcing entity preferably will send a concrete finisherto the job site with a job estimate form shown in FIGS. 127A-B. At thistime, the concrete finisher determines whether or not the job site isaccessible for delivery of the concrete and if the proper equipment andamount of concrete has been determined for the job. Note, sending theconcrete finisher to the job site prior to delivery of the concrete isnot required in all cases.

Once the outsourcing entity has created the purchase orders, thepurchase order as shown in FIGS. 32A-B will be forwarded to theappropriate concrete supplier. At this time, a pour confirmation sheet,as shown in FIG. 128, may be forwarded to the concrete supplier as well.Preferably, the outsourcing entity may also obtain a verbal verificationthat the purchase order and pour confirmation sheets have been receivedby the concrete supplier. As shown in FIGS. 32A-B, the purchase ordersent to the concrete supplier may include a signature area for theconcrete supplier dispatcher, concrete supplier driver, and purchaser.After the purchaser has signed the purchase order indicating that heagrees to the disclaimers listed on the purchase order and desiresdelivery, the concrete supplier will pour the concrete as instructed.The pour confirmation sheet is then filled out by the concrete finisherand returned with the signed purchase order to the outsourcing entity toconfirm the delivery.

Preferably, the outsourcing entity receives compensation from thevarious concrete suppliers for the outsourcing services provided. Forexample, the outsourcing entity can charge a fee related to the value ofthe retail orders processed for each concrete supplier. A fee related toeach cubic yard of concrete purchased from the concrete supplier throughthe outsourcing entity is an example of one such fee. Also, a percentageof the sales of the concrete ordered through the retail sales can becharged.

Other embodiments of practicing this method could include providingoutsourcing services for a retail enterprise such as Home Depot orLowes, which presently do not participate in the ready mix concreteindustry. For example, advertising located at a retail outlet couldinstruct customers to contact the outsourcing entity directly, or arepresentative of the outsourcing entity could be present at the retaillocation in order to field requests for retail orders. Utilization ofthe outsourcing entity allows the retail enterprise to expand into theready mix concrete industry with minimal associated costs, such astraining additional or existing employees. Preferably, the outsourcingentity allows the retail enterprise to provide advertising for displayon the trucks of the concrete suppliers. As well, the outsourcing entitypreferably accepts any payment cards (credit, debit, etc.) that areoffered by the retail enterprise as payment options for the retailorders.

As a nonlimiting example, an outsourcer such as 1-800Concrete maycontract with a retailer such as Home Depot. The agreement may include1-800Concrete providing personnel within a Home Depot retail store. Thepersonnel may advertise 1-800Concrete's services, and may even takeorders from within the Home Depot retail store. The agreement between1-800concrete and Home Depot may also include Home Depot providingcompensation for this service. The compensation may be a fixed feeagreement, an agreement based on a percentage of an order, or otherconceivable forms of payments. This allows Home Depot to enter theconcrete supply business with minimal costs and effort. Additionally,1-800Concrete may benefit from Home Depot's goodwill in the communityfor home improvement, thereby increasing sales.

Referring now to an exemplary embodiment, among others, of a softwareprogram for use by an outsourcing entity, an example login screen isshown in FIG. 1. As shown, the login screen includes a login block 100having a login ID entry window 101, a password entry window 102, and alogin button icon 103. To access the order management system, a userenters his/her login ID and password in the login ID entry window 101and password entry window 102, respectively. By selecting the loginbutton icon 103, the information entered in the login ID window 101 andpassword entry window 102 may be verified against information previouslystored in one or more databases of the system.

FIG. 2 illustrates an example order menu screen, responsive to thepositive verification of the information entered in the login ID entrywindow 101 and password entry window 102 of FIG. 1. As shown, theexample order menu screen includes an order menu block 200 having anadministration menu drop down icon 201, an order wizard subject group202, a search subject group 203, and a general subject group 204. Eachof the subject groups further includes subject icons for selectingvarious options within each subject group.

FIG. 3 is an example greeting screen, responsive to selection of thestart here subject icon of the order wizard subject group 202. Theexample greeting screen may include an estimate launch block 300 havinga create estimate button icon 301 and a search estimate button icon 302.

FIG. 4 illustrates an example estimate screen that is responsive toselection of the search estimate button icon 302 shown in FIG. 3. Theexample estimate screen includes an estimate block 400 having a datafield drop down menu 401, a value entry window 402, a filter button icon403, a reset button icon 404, and a list of estimates previously enteredand stored within a database of the system. The list of estimatesincludes a series of data fields 407 that may provide information to andassist a user of the order management system in locating a particularestimate. Data fields 407 can include, but are not limited to, estimatenumber, date, total cost, type of estimate, last name of caller, firstname of caller, phone number of caller, state, zip code, and county ofpotential job site. To search for a particular estimate, a user mayaccess the data field drop down menu 401 and may select the data field407 such as estimate number, last name, phone number, state, zip code,or county. After selecting the desired data field of the data field dropdown menu 401, a user may enter the desired information in the valueentry window 402 and selects the filter button icon 403. If theinformation provided in the value entry window 402 is located within theselected data field 407, those estimates including that information aredisplayed. Selection of the reset button icon 404 clears the informationselected in the data field drop down menu 401 and provided in the valueentry window 402. Estimate number icons 406 allow a user to select andview a particular estimate simply by selecting the desired estimatenumber icon 406. Further, the estimate block 400 may include an addestimate button icon 405 that permits a user to create a new estimate.

FIG. 5A illustrates an example advertising tracking screen, responsiveto selecting either the create estimate button icon 301 shown in FIG. 3or the add estimate button icon 405 shown in FIG. 4. The exampleadvertising tracking screen may include an advertising block 500 ahaving data checkboxes 501 a, data entry fields 502 a, and a continuebutton icon 503 a. By selecting one or more of the data checkboxes 501a, a user can indicate those methods of advertising to which a callerwas exposed. Data entry windows 502 a permit the user to provideinformation not accounted for in the data checkboxes 501 a. Selection ofthe continue button icon 503 a causes that information recorded in theadvertising block 500 a to be saved in a database for use by anoperating system.

FIG. 5B is an alternate embodiment of the advertising tracking screen ofFIG. 5A illustrating the selection of the Home Depot customer checkbox82. As with FIG. 5A, FIG. 5B is an example tracking screen, responsiveto selecting either the create estimate button icon 301 of FIG. 3 or theadd estimate button icon 405 of FIG. 4. FIG. 5B, includes advertisingblock 500 b, having data checkboxes 501 b, data entry fields 502 b, anda continue button icon 503 a. However, in FIG. 5B, data checkboxesinclude Home Depot customer checkbox 82, Home Depot account holdercheckbox 84, and 1-800 special pricing customer checkbox 86. Thesecheckboxes facilitate sales acquired through a retailer, as describedabove. In this nonlimiting example, 1-800Concrete may have an agreementwith Home Depot. Such an agreement may include 1-800Concrete sending arepresentative to a Home Depot retail store to take concrete orders. Therepresentative may answer questions, take orders, or otherwiseaccommodate Home Depot Customers with their concrete needs.Alternatively, Home Depot may simply advertise the outsourcing agent'sservices in retail stores. When the customer contacts the outsourcingagent (in this example 1-800Concrete), the outsourcing agent may processthe order for a Home Depot concrete division to perform the desiredconcrete job. This allows Home Depot to quickly and easily enter theconcrete business. As is evident, Home Depot is merely a nonlimitingexample of a retailer with which the concrete outsourcer may contract.Any retailer may be used in substitution for, or in addition to HomeDepot.

If the user is a Home Depot customer (s)he may select Home Depotcustomer checkbox 82, and complete store entry window 92 and associate #entry window 94. The system may require this data when Home Depotcustomer checkbox 82 is selected. In addition, this data may indicatespecial pricing or service available only to Home Depot customers.

FIG. 6 is an example search caller screen, responsive to selecting theHome Depot account holder checkbox 84 from FIG. 5B. As shown, searchcaller block 500 c includes Home Depot account indicator 96, whichsignifies the user has an account with Home Depot. By selecting HomeDepot account holder checkbox 84 from FIG. 5B, the user indicates (s)heholds an account with Home Depot. By holding a Home Depot account, theuser may be entitled to special pricing or services available only toHome Depot account holders. As is evident, the user of Home Depot ismerely a nonlimiting example, as any business may also be included inadvertising block 500 a.

Also included in search caller block 500 c is a filter by dropdownwindow 72, and a value entry window 74. The filter by dropdown window 72may include any of a number of categories including, but not limited to1-800 customer #, last name, and phone number. Once the desired categoryis selected in filter by dropdown window 72, the user may enter thatdata in valve entry window 74.

FIG. 7 is an example search caller screen, responsive to enteringaccount data into valve window 74 of FIG. 6. As shown in FIG. 7, searchcaller block 500 d includes the filter by dropdown window 72, the valueentry window 74, and the Home Depot account indicator 96 from FIG. 6.Also included in search caller block 500 d is account display window 81and password entry window 71. Account display window 81 displays thepossible accounts according to the data entered into fields 72 and 74.Desired account may be selected, and the user must provide a password inpassword entry window 71. If the password matches the passwordassociated with the selected account, the system will proceed withcreating an estimate based on the pricing and services available to theselected account.

FIG. 8 is an alternate embodiment of the advertisement tracking screenof FIG. 5B with the 1-800 special pricing customer checkbox 86 selected.Similar to selecting Home Depot account holder checkbox 84, by selecting1-800 special pricing customer checkbox 86, the user indicates thatspecial pricing and/or services are available.

FIG. 9 is an example search caller screen, responsive to selecting the1-800 special pricing customer checkbox 86 from FIG. 8. As shown, searchcaller block 500 f is similar to search caller block 500 c, from FIG. 6.However, search caller block 500 f includes a special pricing accountindicator 61, indicating the user may be entitled to special pricingand/or services. The user may select the desired category in the filterby dropdown menu 72, and enter data corresponding to that selection invalve entry window 74 to find the desired account.

FIG. 10 is an example search caller screen, responsive to enteringaccount data into window 74 from FIG. 9. Similar to search caller block500 d from FIG. 7, search caller block 500 g includes filter by dropdownmenu 72, valve entry window 74, account display window 81, and passwordentry window 71. However, in response to selecting special pricingaccount checkbox 86 from FIGS. 5B and 8, a special pricing accountindicator 61 is also included in search caller block 500 g.

FIG. 11 illustrates an example query screen, responsive to selection ofthe continue button icon 503 shown in FIGS. 5A, 5B, and 8. The examplequery screen includes a concrete supplier query block 600 and datacheckboxes 601 to indicate whether or not a concrete supplier has beenpreviously contacted.

FIG. 12 illustrates an example data entry screen, responsive toselecting the “YES” data checkbox shown in FIG. 11. The example dataentry screen may include a supplier data block 700 having supplier entrywindows 701, corresponding amount entry windows 702, and a submit buttonicon 703. If a caller has previously contacted a concrete supplierregarding the job related to the present call, the user may provide thename of the supplier in the supplier entry window 701 and the estimateamount provided by that supplier in the corresponding amount entrywindow 702. Selection of the submit button icon 703 saves the providedinformation in a database for later comparison with the estimate amountthat the user will ultimately provide to the caller.

An example query screen is shown in FIG. 13. The example query screen ofFIG. 13 is responsive to either the selection of the “NO” data checkbox601 shown in FIG. 11 or selection of the submit button icon 703 shown inFIG. 12. The query screen may include a call check query block 800 anddata checkboxes 801 to indicate whether or not the caller has utilizedthe order management in the past.

FIG. 14 illustrates an example caller information screen that isresponsive to selection of the “NO” data checkbox 801 shown in FIG. 13.The example caller information screen may include a caller informationblock 900 having caller data entry windows 901, caller data checkboxes902, and a submit button icon 903. The caller data entry windows 901 mayinclude, but are not limited to, first name, last name, and first andsecond phone numbers. The caller data checkboxes 902 can include, butare not limited to, whether or not the caller is a property owner or adesignee of a property owner. Selection of the submit button icon 903causes the provided information to be saved within a database of thesystem.

FIG. 15 illustrates an example search caller screen that is responsiveto selection of the “YES” data checkbox 801 shown in FIG. 13. Theexample search caller screen may include a search caller block 104having a caller data field drop down menu 105, a value entry window 106,a search button icon 107, and a reset button icon 108. As shown, thecaller data field drop down menu 105 may include, but is not limited to,last name and phone number. After entering the desired information inthe value entry window 106, a user selects the search button icon 107 toattempt to find a match for that information within the chosen datafield of the drop down menu 105. Selection of the reset button icon 108clears the information provided in both the caller data field drop downmenu 105 and value entry window 106. If that information provided in thevalue entry window 106 is located in the selected data field of the datafield drop down menu 105, a search caller result block 109 is displayedwithin the search caller block 104 as shown in FIG. 16.

In FIG. 16, the search caller result block 109 may include a list ofthose callers for which the desired information corresponds. The searchcaller result block 109 may list information related to those callersunder a number of data fields 110, that can include, but are not limitedto, last name, first name, phone numbers, and whether or not the calleris a property owner or a designee. As well, the search caller resultblock 109 may include data checkboxes 111 that allow the user to selectthe desired caller from those listed. After selecting the desired datacheckbox 111 the user may select the select button icon 112 to movealong in the process. If the desired caller is not listed, the user mayselect the add new caller button icon 113, which will in turn displaythe example caller information screen, as shown in FIG. 14, so the usermay enter the necessary information about the caller. Selection of thecancel button icon may return the user to the example greeting screen asshown in FIG. 3, so that the process may be restarted.

FIG. 17 illustrates an example zip code service area verificationscreen, responsive to selection of the select button icon 112 of FIG.16. The example zip code service area verification screen may include azip code service area verification block 120 having a zip code entrywindow 121, a submit button icon 122, an address entry window 123, acity entry window 124, and a search button icon 125. Entry of thedesired zip code of the job site in the zip code entry window 121 andselection of the submit button icon 122 may allow the order managementsystem to determine which supplier and/or plant should be contacted inregard to the caller's request. This may be accomplished by having thesystem compare the entered zip code to a database of zip codes assignedto corresponding suppliers and/or plants assigned to that zip code, asdiscussed in greater detail hereinafter. By entering the desired addressand city in the address entry window 123 and city entry window 124,respectively, the user can create a map of the job site via MapQuest®,as shown in FIG. 18. Further, the user can create a map of the job sitevia MSN MapPoint® by selecting the MSN MapPoint® icon 126 and enteringthe required information as shown in FIG. 19. FIG. 17 shows the desiredzip code as entered in the zip code entry window 121.

FIG. 18 is an example of a MapQuest® screen, responsive to entering datainto entry window 123 of FIG. 17. This option allows a user to view thelocation of the jobsite and other capabilities offered by the MapQuest®website.

FIG. 19 is an example of an MSN MapPoint® screen, responsive toselecting MSN MapPoint® icon 126 of FIG. 17. Similar to FIG. 18, thisoption shows the user to find direction to or from a jobsite and othercapabilities of the MapPoint® website.

FIG. 20 illustrates a zip code service area verification screen,responsive to entry of a zip code in the zip code entry window 121, alsoillustrated in FIG. 17. This option allows a user to determine theavailable concrete suppliers in the geographical area of the web site.

An example job site screen is shown in FIG. 21, responsive to selectionof the submit button icon 122 shown in FIG. 15. The example job sitescreen may include a job site block 160 having an address entry window161, a city entry window 162 a, a state dropdown window 162 b, a countydropdown menu 162 c, a submit button icon 163, and a cancel button icon164. State and county information can be used to determine the sales taxnecessary to provide an estimate for a given job. The order managementsystem may determine the correct sales tax for a given state and countyby comparing the information provided to an existing database of thesystem. Selection of the cancel button icon 164 prompts a return to theexample greeting screen as shown in FIG. 3.

FIG. 22 illustrates an example estimate type screen, responsive toselection of the submit button icon 163 shown in FIG. 21. The exampleestimate type screen may include an estimate type block 170 including aplurality of data checkboxes 171 corresponding to the various types ofpossible estimates. As shown, the data checkboxes 171 may include, butare not limited to, concrete, pump, lumber, construction materials, andgeneral contractor estimates. By way of example, a concrete typeestimate is selected.

FIG. 23 illustrates an example concrete yardage calculator screen,responsive to selection of the continue button icon 172 shown in FIG.22. As shown, the example concrete yardage calculator screen may includea yardage entry window 181 and an accept button icon 182. If therequired concrete yardage of a project is known, the user may enter thatyardage in the yardage entry window 181 and select the accept buttonicon 182. However, if the yardage is unknown, the user can enter therequired information in the volume data entry windows 184 and select thecalculate button icon 185 to determine the required concrete yardage. Asshown, selection of the calculate button icon 185 may result in thecalculated concrete yardage being displayed in the yardage entry window181. Selection of the reset button icon 186 returns the user to theexample greeting screen as shown in FIG. 3. FIG. 24 shows direct entryof the known value of the concrete yardage into the yardage entry window181.

FIG. 24 is an example of a concrete estimate screen, similar to FIG. 23,illustrating direct entry of the known usage of the concrete yardage. Ifthe user knows the concrete yardage for the present order (s)he mayenter this data in yardage entry window 181 by then selecting accepticon 182. The user may cancel creating a concrete estimate by selectingcancel icon 183.

FIGS. 25A-C illustrate an example concrete estimate screen, responsiveto selection of the accept button icon 182 shown in FIG. 24. The exampleconcrete estimate screen may include a concrete estimate block 140having a supplier section 141. The supplier section 141 may include alist of those suppliers and their related plants that service the jobsite in question, as determined by the provided zip code. The systemalso may include a database of suppliers and/or plants that servicegiven zip codes, as is further discussed later with regard to theadministration menu 201. The supplier section 141 may also include datafields 142, select data checkboxes 143, and accept/reject datacheckboxes 144. The data fields 142 can include, but are not limited to,information pertaining to each supplier such as rank, plant, and phonenumber. As shown, the number “2” under the rank data field indicatesthat that supplier is not a primary supplier for that zip code, butrather a secondary supplier. The absence of a number (or the number “1”)indicates that the supplier is a primary supplier. The user may selectthe desired supplier by selecting the appropriate select data checkbox143. The user may then contact the desired supplier and records whetheror not that supplier is willing to accept the job in question byindicating so with the appropriate accept/reject data checkbox 144.Information entered in the accept/reject data checkboxes 144 may beretained by the system to permit the system to track those jobs that areaccepted and/or rejected by the various suppliers.

The concrete estimate block 140 also may include a delivery section 205including a number of entry windows, such as date and time, at which thecaller desires the concrete order to be delivered. A truck type section206 of data checkboxes allows the user to indicate the type of truckrequired for the corresponding job. For example, the types of trucks caninclude, but are not limited to, any kind of truck (AKT), a front truck,a conveyor truck, or a pump truck. A job section 207 of data checkboxesallows the user to indicate the type of job, such as, but not limited toa wall, a slab, a driveway, or a footing, that the caller is requesting.Other types of jobs may be indicated in the job type entry window 208,which may also be used to provide information as to where the concretewill be poured on the job site. A mix information section may displaythe concrete yardage that was previously provided and/or calculated inthe yardage entry window 209, a mix series drop down menu 210, and a mixdesign drop down menu 211. The mix series and mix designs indicated inthe mix series drop down menu 210 and the mix design drop down menu 211may be related to the selected supplier in the supplier section 141, asdetermined from a previously compiled database of mix series and mixdesigns that can be provided by that supplier. A cost per yard entrywindow 212 may indicate the price per yard that a given supplier chargesfor a yard of the selected series of concrete. This price may beautomatically displayed in the cost per yard entry window 212 asdetermined from a database within the system.

A number of additive data checkboxes 213 allow a user to indicate whichadditives are required for a given order. The cost per yard of eachadditive is also provided, as determined from a database includinginformation previously compiled related to the prices each suppliercharges for each particular additive. An additive entry window 214 andadditive cost entry window 215 may be further included in case anadditive other than those listed is required. A color section mayinclude a color company drop down menu 216 and a caller drop down menu217, for selecting the desired company and color, respectively, for theparticular job. The available color companies and colors for a job sitewithin a given zip code may be determined by comparing that zip code toa database including the color companies that service that area. Aquantity entry window 218 and a cost entry window 219 may also beincluded to permit entry of the number of bags of color and the cost perbag, respectively, that are desired for the given job.

As shown, the sales tax 130 as determined by the previously providedstate and county information is shown on the example concrete estimatescreen. The sales tax is only applicable to those materials, and not theservices, required for the particular job. An additional servicessection may include a number of trucks entry window 131 and a fee pertruck entry window 132, used to calculate the cost of clean out of eachtruck used on the job. A delivery fee section 133 may include entrywindows pertaining to standard, as well as additional fees, as requiredfor each job. The concrete estimate block 140 further includes acalculate button icon 134, save button icon 135, and a cancel buttonicon 136.

FIGS. 26A-C illustrate the example concrete estimate screen shown inFIG. 20, where information related to an example concrete job havingbeen entered. As shown, the user has indicated that the first listedplant is acceptable by checking the appropriate select data checkbox 143and that that plant has determined to accept the job related to theconcrete estimate since the user has checked the associated accept datacheckbox 144. The user has also entered the desired deliveryinformation, truck type, job type, pour site, mix series and mix designinformation. Dependent upon the mix series and mix design selected, thecost per yard indicated in the cost per yard entry window 212 may beautomatically retrieved by the system from a database that correspondsthe selected mix series and mix design. As shown, the number of trucksentry window 131 shows that one truck will be required and that anenvironmental cleanup fee of $10.00 per truck is indicated in the feeentry window 132. As well, the standard delivery fee is disclosed in thedelivery fee section 133, that being $90.00 in this particular case. Toprovide a sum total of the concrete costs, sales tax, and variousservices and delivery fees, the user selects a calculate button icon134. After selecting the calculate button icon 134, the total cost ofthe concrete estimate is displayed in the concrete estimate block 140.Selection of the save button icon 135 results in the system saving theconcrete estimate, sequentially numbered relative to when recorded bythe user, to a database for later access. For example, once the concreteestimate has been saved, it may be viewed along with the other estimatesby accessing the estimate screen, as shown in FIG. 4. Selection of thecancel button icon 136 returns the user to the example greeting screenshown in FIG. 3, thereby terminating the process of creating a concreteestimate.

FIG. 27 illustrates an example view estimate screen that is responsiveto selection of the save button icon 135 shown in FIGS. 25A-C and 21A-C.The example view estimate screen includes a view estimate block 220having a caller information section 221 and an estimate informationsection 222. The view estimate block 220 may include the informationpreviously entered by the user into the concrete estimate block 140,shown in FIGS. 20 and 21. The view estimate block 220 may furtherinclude a create order button icon 223, an amend button icon 224, acancel button icon 225, and a delete button icon 226. Selecting thecancel button icon 225 may return the user to the estimate screen shownin FIG. 4. Selection of the delete button icon 226 permits the user toterminate the estimate process currently in progress.

FIG. 28 illustrates an example estimate amendment screen, responsive tothe user selecting the amend button icon 224 shown in FIG. 27. Theexample estimate amendment screen may include an amendment block 230having one or more amendment data checkboxes 231, an amend button icon232, and a cancel button icon 233. As shown, amendments may include, butare not limited to, addition of a pump company, lumber, constructionmaterials, or a general contractor through selection of the appropriatedata checkbox 231. To cancel the amendment process, the user may selectthe cancel button icon 233, at which time the system may return the userto the example view estimate screen shown in FIG. 27.

FIG. 29 illustrates an example contractor amendment screen, responsiveto the selection of the add general contractor data checkbox 231 andamend button icon 232 shown in FIG. 28. The example contractor amendmentscreen may include a contractor amendment block 240 including acontractor name entry window 241, a job rate entry window 242, apercentage entry window 243, and a total 244. A user enters thecontractor's name and fee the contractor will be charging in thecontractor name entry window 241 and job rate entry window 242,respectively. By selecting the calculate button icon 246, the system maydetermine the total cost 244 of the contractor's services that is thenbroken down in the payment break down section 245 into the amount ofmoney that will be provided to the contractor and the amount of moneythat will be provided to the operator of the order management system. Asshown, with respect to this order, the operator of the order managementsystem will receive a fee based on 10%, displayed in the percentageentry window 243, of the contractor's fee. The user may terminate theamendment process by selecting the cancel button icon 248. By selectingthe save button icon 247, the user ensures the calculated fees may beincluded in the previously discussed concrete estimate.

FIGS. 30A-B illustrate an example order creation screen, responsive toselection of the create order button icon 223 shown in FIG. 27. Theexample order creation screen may include an order creation block 250that includes an order type section 251 that indicates the type ofestimate being viewed, in the present case a concrete and generalcontractor estimate. A shipping address section 252 allows the user toenter information in various entry windows indicating the location towhich the concrete is to be delivered. A billing address section 253allows the user to indicate where correspondence regarding payment ofthe concrete order is to be mailed. Note that if the billing address isthe same as the shipping address, a bill to address data checkbox 254may be selected by the user, thereby automatically transferring theinformation entered in the shipping address section 252 into the billingaddress section 253. The order creation block 250 may further include adirection/truck access entry window 255 and a miscellaneous notes entrywindow 256 that allow the user to input various information into theorder as they see fit. A payment section 257 may include data checkboxes258 for selecting a particular method of payment and information entrywindows associated with the various methods of payment. As shown, themethods of payment include, but are not limited to cash, Western Union,check, cross check, credit card, and account. By selecting the cancelbutton icon, the user may cancel the process of creating an order, andthe user may be returned to the example view estimate screen as shown inFIG. 27.

FIGS. 31A-B illustrate an example view order screen, responsive toselecting the save button icon 259 shown in FIGS. 30A-B. The exampleview order screen may include a view order block 260 having a callerinformation section 261, a concrete estimate information section 262,and a payment section 263, each of which includes information previouslyentered by the user when creating both the estimate and the order. Theview order block 260 includes an accounting (ACTG$) data checkbox 265, aconcrete supplier data checkbox 266, a customer data checkbox 267, and aprint order button icon 264. Various print orders may be created byselecting either the concrete supplier data checkbox 266 or the customerdata checkbox 267 with or without accounting data checkbox 265. Forexample, by selecting only the concrete supplier data checkbox 266 andthen the print order button icon 264, the user can create the exampleconcrete supply purchase order screen shown in FIGS. 32A-B. By selectingthe concrete supplier data checkbox 266 in combination with theaccounting data checkbox 265, the user may create the example concretesupplier purchase order screen as shown in FIG. 28. The example customerpurchase order screen shown in FIGS. 36A-B may be is created byselecting the customer data checkbox 267 with or without selection ofthe accounting data checkbox 265. Selection of the cancel button icon268 will return the user to the example estimate screen shown in FIG. 4,with the current order still displayed and accessible thereon. Selectionof the delete order button icon 269 allows the user to delete thepresent order such that it is no longer accessible in the system.

The example concrete supplier purchase order screen shown in FIGS. 32A-Bmay include an order information section 271, a disclaimer section 272,and a signature section 273. The order information section 271 mayinclude information entered during the estimate and order creationprocesses. One may note that monetary amounts are not included in thisinformation since the accounting data checkbox 265 shown in FIGS. 31A-Bwas not selected by the user. The signature section 273 may provide anarea where the concrete supplier dispatcher, the concrete truck driver,and the concrete purchaser may also sign indicating that they have readand agree to the disclaimers listed in the disclaimer section 272.

FIG. 33 illustrates an example finisher purchase order screen,responsive to selection of the finisher checkbox (not shown). Thefinisher purchase order screen may include an order information section281 and a signature section 282. The example concrete supplier purchaseorder screen shown in FIG. 33 is intended for the internal use of theconcrete supplier.

FIG. 34 illustrates an example customer purchase order screen,responsive to selection of the customer checkbox 267 from FIG. 31B. Thecustomer purchase order screen may include costs for the concrete andfinisher. The customer purchase order may also include payments made,and the total order charge.

FIGS. 35A-B illustrate an example accounting purchase order screen,responsive to selection of the customer checkbox 265 from FIG. 31B. Theaccounting purchase order screen may include charges by all entitiesinvolved in the order, along with charges corresponding to the desiredservices. Totals may be calculated and displayed for each service,entity and/or the entire order. The customer purchase order may alsoinclude payments made, and the total order charge.

FIGS. 36A-B illustrate an example customer purchase order screenincluding a customer information section 290, a concrete orderinformation section 291, a general contractor information section 292,and a payment section 293 that includes both the type of payment 294 andtotal amount 295. Because this is a customer purchase order screen, itincludes those charges related to the general contractor, as they arerelevant to the customer. These charges are not included on thepreviously discussed concrete supplier purchase order screens since theyare not relevant to the concrete supplier.

FIG. 37 is an example refund screen, responsive to the refund orderbutton icon 279 shown in FIGS. 31A-B. The example refund screen includesa cancel order block 303 having a customer information section 304, arefund amount section 305, and a cancel button icon 306. The refundamount section 305 indicates the value of that portion of the order thatmay be refunded to the purchaser. Selection of the cancel button icon306 may return the user to the example view order screen shown in FIGS.31A-B, thereby canceling the refund process.

FIG. 38 is an example order amendment screen, responsive to the amendorder button icon 278 shown in FIG. 26. The function of the exampleamend order screen is substantially the same as that of the exampleestimate amend screen shown in FIG. 28. The example amend order screenincludes an amendment block 310 and amendment data checkboxes 311indicating which amendments may be made to the order. As shown, theamendments include, but are not limited to, adding concrete, adding apump company, adding lumber, adding construction materials, or adding ageneral contractor. Selection of the cancel button icon 313 allows theuser to terminate the amend order process.

FIGS. 39A-B illustrate an example pump amendment screen responsive toselecting the add pump company data checkbox 311 and amend button icon312 shown in FIG. 38. The example pump amendment screen may include apump amendment block 320 having a supplier section with select datacheckboxes 323, accept/reject data checkboxes 324, and the plurality ofdata fields 322 under which information related to each supplier islisted. As shown, the user has selected AJ Pumping because it is listedthe primary supplier for this job (Rank No. 1). As well, the user hasselected the accept data checkbox 324 indicating that the supplier hasaccepted the job. A delivery information section 325 may allow a user toenter the date and time at which the noted equipment is required. Aconcrete supplier information section 326 may indicate the concretesupplier and concrete yardage for the job. A notes entry window 327allow the user to include various notes and instructions in the order.Equipment selection data checkboxes 328 allow the user to indicate thetype of equipment that is required for the specific job. Cost per hourfor use of the equipment as well as cost per yard of concrete on whichthe equipment is used is indicated, thereby allowing an estimate foreach piece of equipment to be totaled. Any additional costs encounteredmay be entered by the user into the additional cost section 329. Byselecting the calculate button icon 315 the user may receive a total ofthe entire estimate for the equipment indicated. By selecting the savebutton icon the user may ensure that the total amount calculated will beadded to the order in question. Selection of the cancel button icon 316may return the user to the view order screen shown in FIGS. 31A-B.

FIG. 40 illustrates the example estimate screen previously shown in FIG.4. However, in the instant case, the user has accessed the exampleestimate screen by selecting the estimates title icon in the searchsubject group 203 of the order menu block 200. As the functioning of theexample estimate screen has been previously discussed, it will not befurther discussed here.

FIG. 41 illustrates an example order screen, responsive to selection ofthe orders subject icon in the search subject group 203 of the ordermenu block 200. The example order screen includes an order block 340, astatus drop down menu 341, a data field drop down menu 342, a valueentry window 343, a filter button icon 344, and a reset button icon 345.The status drop down menu 341 allows the user to search either open orclosed orders. By selecting the desired data field with the data fielddrop down menu 342 and entering the desired information in the valueentry window 343, the user may retrieve those orders having thatinformation within the selected data field by choosing the filter buttonicon 344. Selection of the reset button icon 345 may delete theinformation previously entered in the status drop down menu 341, datafield drop down menu 342, and value entry window 343.

FIG. 42 illustrates an example search estimates/orders screen. Thesearch estimate/orders screen may be accessed by selectingestimates/orders icon under search subject group 203, and may include asearch estimates/orders block 350 having a data field drop down menu351, a value entry window 352, a filter button icon 353, and a resetbutton icon 354. A user may search the estimates and orders by selectinga desired data field from the data field drop down menu 351 and enteringthe desired information in the value entry window 352. The searchestimates/orders screen is responsive to selection of theestimates/orders subject icon in the search subject group 203.

FIG. 43 illustrates an example yardage calculator screen that isresponsive to selection of the yardage calculator subject icon in thegeneral subject group 204 of the order menu block 200. The exampleconcrete yardage calculator screen includes volume data entry windows361 and a yardage entry window 362. To determine the concrete yardagerequired for a job, the required measurements may be entered in thevolume data entry windows 361 and the calculate button icon 363 isselected. The resultant concrete yardage value may be displayed in theconcrete yardage entry window 362. Selection of the reset button icon364 clears all the previously entered information from the volume dataentry windows 184 and the concrete yardage entry window 362.

FIG. 44 illustrates the concrete yardage calculator screen as used todetermine a value for concrete yardage. As illustrated, volume entrywindows 361 have been filled and a volume has been calculated anddisplayed in the yardage entry window 362. As in FIG. 43, the calculatebutton icon 363 is used to calculate the volume, based on values enteredin the yardage entry windows 361. Reset button icon clears allpreviously entered information.

FIG. 45 is an example of user maintenance screen, responsive to theselection of the my info subject icon in the general subject group 204of the order menu block 200. The example user maintenance screenincludes a user maintenance block 380 including a number of entrywindows for entering information pertaining to an authorized user of theorder management system into a database thereof. For example, the usermaintenance block 380 may include a login ID entry window 381 and apassword entry window 382 for recording the information that isnecessary for user to access the order management system. As previouslyshown in FIG. 1, a login ID and password are required by the user toenter the order management system. The user maintenance block 380 maydisplay that information previously recorded for a user within adatabase of the system, and may permit the user to amend thatinformation. After amending the information, the save button icon 383may be selected to ensure that information is updated within thedatabase. Selection of the cancel button icon 384 may forward the userto an example user listing screen, as shown in FIG. 93, discussedhereinafter.

FIG. 46 illustrates an example administration menu welcome screen,responsive to selection of the administration menu drop down icon in theorder menu block 200. As shown, the administration menu 201 a mayinclude a report subject group 205 a, a general subject group 206 a, aconcrete subject group 207 a, a pump subject group 208 a, and a suppliersubject group 209 a.

FIG. 47 illustrates an alternative embodiment of the exampleadministration menu welcome screen, also responsive to selection of theadministration menu dropdown icon from the order menu block 200. Theadministration menu 201 b differs slightly from the administration menu201 a in the administration menu 201 b includes a reports menu screen205 b, a suppliers subject group 209 b, a finishers subject group 991,and a general subject group 992.

FIG. 48 illustrates an example reports menu screen, responsive toselecting the reports subject group 205 b, from FIG. 47. As shown,reports menu screen includes a report dropdown menu 993 for the user toselect a desired report.

FIG. 49 illustrates selection of 1-800Concrete option from reportdropdown menu 993. Included in 1-800Concrete reports option block 994are a start date entry window 996, end date entry window 997, and agenerate report icon 998.

FIG. 50 illustrates a 1-800Concrete report, responsive to completing therequired data and selecting the generate report icon 998 from FIG. 49.By completing the required data, the user gains access to the1-800Concrete report. As shown, this portion may be under construction.

FIG. 51 illustrates selection of the advertisement option from reportdropdown menu 993. Included in advertisement reports block 995 is thereport dropdown menu 993 and the generate report icon 998.

FIG. 52A illustrates an example advertisement report screen responsiveto selection of the generate report icon from FIG. 51. The exampleadvertisement report screen includes an advertisement report block 400that displays the results of how a caller became aware of the servicesprovided. In this example, the information was previously entered by theuser in the advertisement block 500 a or 500 b, shown in FIGS. 5A and5B, respectively, during the creation of an estimate.

FIG. 52B illustrates an advertisement report, responsive to selection ofthe generate report icon from FIG. 51. The advertisement report 400Bdiffers from advertisement report 400A in the addition of a Home Depotdata row, a Home Depot Account Holder data row, and a 1-800 Customerdata row. As is evident, any number of additions or alterations may alsobe included.

FIG. 53 illustrates an advertisement history report block, responsive toselection of the advertisement history option from report dropdown menu993. The advertisement history report block 841 includes the reportdropdown menu 993 and the generate report icon 998.

FIG. 54 illustrates an advertisement history report screen that isresponsive to selection of the generate report icon 998 for FIG. 53. Asshown in an advertisement history report block 410, the advertisementhistory report screen is under development, showing that the system isexpandable and adaptable.

FIG. 55 illustrates a commissions report block, responsive to selectionof the commissions option from report dropdown menu 993. Commissionsreport block 842 includes report dropdown menu 993, consultant dropdownmenu 972, start date entry window 996, end date entry window 997, andthe generate report icon 998.

FIG. 56 illustrates an example commissions report 975, responsive toselection of the generate report icon 998 from FIG. 55. Commissionsreport 975 may include order number, date shipped, yardage, price peryard, total order price, gross profit, who entered the estimate, and whoentered the order for each order. The commissions report may also totalsuch values as total number of orders, yardage, total order price, andgross profit.

FIG. 57 illustrates a consultant activity report block 843, responsiveto selection of the consultant activity option from report dropdown menu993. Consultant activity report block includes the report dropdown menu993, a service dropdown menu 977, the start date data menu 996, the enddate entry window 997, and the generate report icon 998.

FIG. 58 illustrates a consultant activity report 961, responsive toselection of the generate report icon 998, from FIG. 57. Consultantactivity report 961 may include a list of consultants, estimate number,date, yardage, total estimate price, and customer. In addition, totalsof these values for all estimates may be computed and displayed for theyardage and total estimate price.

FIG. 59 illustrates a finisher rejected block, responsive to selectionof the finisher rejected option from report dropdown menu 993. Finisherrejected block 844 includes report dropdown menu 962, a finisherdropdown menu 963, a start date entry window 996, and an end date entrywindow 997. Also included in finisher rejected block 844 is the generatereport icon 998.

FIG. 60 illustrates a finisher rejected report, responsive to selectionof the generate report icon of FIG. 59. The finisher rejected report 966may include an estimate number column, a date rejected column, a “spokewith” column, and a reason for rejection column.

FIG. 61 illustrates a finisher zip code assignments block, responsive toselection of the finisher zip code assignments option in the reportdropdown menu 993. Finisher zip code assignments block 845 includes thereport dropdown menu 993, and a state dropdown menu 968. Also includedin finisher zip code assignments block 845 is the generate report icon998.

FIG. 62 illustrates a finisher zip code assignments report, responsiveto selection of the generate report icon 998 from FIG. 61. The finisherzip code assignments report 967 illustrates the finishers associatedwith the outsourcing entity, and the various zip codes they service.

FIG. 63 illustrates a Home Depot customers block, responsive toselection of the Home Depot customers option from report dropdown menu993. Home Depot customers block 846 includes the report dropdown menu993, the start date entry window 996, and the end date entry window 997.Also included is the generate report icon 998.

FIG. 64 illustrates a Home Depot customer's report, responsive toselection of the generate report icon 998 from FIG. 63. The Home Depotcustomer's report may include a list of total orders placed by HomeDepot customers.

FIG. 65 illustrates a Home Depot account holders block, responsive toselection of the Home Depot account holders option in the reportdropdown menu 993. Home Depot account holders block 847 includes thereport dropdown menu 993, the start date entry window 996, the end dateentry window 997, and the generate report icon 998.

FIG. 66 illustrates a Home Depot accounts report, responsive to thegenerate report icon 998 from FIG. 65. The Home Depot accounts report953 includes an order number column, a name column, a yardage column, adelivery column, and additional charges column, a wheel barrel columnand a total order column. Totals for the numerical values may also becalculated an listed as totals under the previously stated columns.

FIG. 67 illustrates an order cancellation block, responsive to the ordercancellation option in the report dropdown menu 993. The ordercancellation block 956 includes the report dropdown menu 993, the startdate entry window 996, the end date entry window 997, and the generatereport icon 998. Also included in the order cancellation block 956 isservice dropdown menu 957.

FIG. 68 illustrates an order cancellation report, responsive toselection of the generate report icon 998 from FIG. 67. The ordercancellation report 984 includes an order number column, a yardagecolumn, a total order column, a total refund column, a cancellation feecolumn, an estimate entered by column, and an order entered by column.As in the previous reports, totals for the numerical columns may becomputed and displayed below the respective column.

FIG. 69 illustrates a plant zip code assignments block, responsive toselection of the plant zip code assignments option in the reportdropdown menu 993. The plant zip code assignments block 891 includes thereport dropdown menu 993 and the generate report icon 998. Also includedis a service dropdown menu 892.

FIG. 70 illustrates a plant zip code assignments report, responsive toselection of the generate report icon 998 from FIG. 69. The plant zipcode assignments report 952 lists the supplier, the plants, and the zipcodes that supplier and plant service. Also listed in the zip codecolumn is the zip code ranking, which indicates the preferred zip codesfor each supplier and plant.

FIG. 71 illustrates a special pricing accounts block, responsive toselection of the special pricing accounts option from the reportdropdown menu 993. The special pricing accounts block 893 includes thereport dropdown menu 993, the start date entry window 996, the end dateentry window 997, and the generate report icon 998.

FIG. 72 illustrates a special pricing accounts report, responsive toselection of the generate report icon 998 from FIG. 71. The specialpricing accounts report 894 may include a column for order number, name,yardage, delivery charge, additional charge, wheel barrel charge, andtotal order charge for each order. In addition, totals may be calculatedand displayed for each of the numerical columns.

FIG. 73 illustrates a special pricing review block, responsive toselection of the special pricing review option in the report dropdownmenu 993. The special pricing review block 896 includes the reportdropdown menu 993 and the generate report icon 998.

FIG. 74 illustrates a special pricing review report, responsive toselection of the generate report icon 998 from FIG. 73. The specialpricing review report 885 includes a column for account number, accountholder, date last reviewed, Environmental charge, front charge, colorcharge, delivery charge, wheel barrel charge, standard time charge, andprime pack charge. Special pricing review report 885 may also includedate of last mix review, date of last additive review, and date of lastpump equipment review.

FIG. 75 illustrates a supplier activity report block, responsive toselection of the supplier activity option in the report dropdown menu993. The supplier activity block 881 include the report dropdown menu993, the start date entry window 996, the end date entry window 997, andthe generate report icon 998. Also included in the supplier activityblock 881 is a service dropdown menu 882, and a supplier dropdown menu883.

FIG. 76 illustrates a supplier activity report, responsive to selectionof the generate report icon 998 from FIG. 75. The supplier activityreport 88 f includes columns for order number, yardage delivery fee,additional charges, wheel barrel fee and total order charge. As withreports described above, totals for the numerical valued columns may becalculated and displayed at the bottom of the report.

FIG. 77 illustrates a supplier contacted block, responsive to selectionof the supplier contacted option in the report dropdown menu 993. Thesupplier contacted block 887 includes the report dropdown menu 993 andthe generate report icon 998.

FIG. 78 illustrates a supplier contacted report, responsive to selectionof the generate report icon 998 from FIG. 77. The supplier contactedreport 888 includes a supplier column, an amount column and a # timescontacted column. Totals may be calculated and displayed at the bottomof the report.

FIG. 79 illustrates a supplier rejected block, responsive to selectionof the supplier rejected option from the report dropdown menu 993. Thesupplier rejected block 872 includes the report dropdown menu 993, thestart date entry window 996, the end date entry window 997, and thegenerate report icon 998. The supplier rejected block 872 also includesa service dropdown menu 889, and a supplier dropdown menu 871.

FIG. 80 illustrates a supplier rejected report, responsive to selectionof the generate report icon 998 from FIG. 79. The supplier rejectedreport 873 includes a plant column, and estimate number column, a daterejected column, a yardage column, a spoke with column, and a reasoncolumn. Totals may be calculated and displayed for each of the columnsthat contain numerical values.

FIG. 81 illustrates a supplier zip code assignments block, responsive toselection of the supplier code assignments option in report dropdownmenu 993. The supplier zip code assignments block 874 includes thereport dropdown menu 993, and the generate report icon 998. Alsoincluded is a service dropdown menu 875, a state dropdown menu 876, anda supplier/plant checkbox option 877.

FIG. 82 illustrates a supplier zip code assignment report, responsive toselection of the generate report icon 998 from FIG. 81. The supplier zipcode assignment report 878 includes a listing of zip codes and thesuppliers who service that zip code. As shown in FIG. 82, where nosuppliers currently service a particular area, “assign supplier” islisted.

FIG. 83 illustrates a quarterly service block 976, responsive toselection of the quarterly service option in the report dropdown menu993. Quarterly service block 976 includes the report dropdown menu 993and the generate report icon 998. Also included are a quarter dropdownmenu 879, and a year dropdown menu 861.

FIG. 84 illustrates a quarterly service report, responsive to selectionof the generate report icon 998 from FIG. 83. The quarterly servicereport 978 includes a quarter column, a total orders column, and ayardage column. Totals for the total orders and yardage columns may becalculated and displayed at the bottom of the report.

FIG. 85 is an example supplier activity report screen, responsive toselection of the supplier activity subject icon from the reports subjectgroup 205. The supplier activity report screen may allow the user todetermine a supplier's activity within the order management system overa given period of time. For example, the user may select a desiredservice, such as concrete, lumber, pump equipment, etc. from the servicedrop down menu 421 for a given supplier selected using the supplier dropdown menu 422. The user may then enter a desired start date and end datein the time period entry windows 423 and may select the generate reportbutton icon 424. Responsive to selection of the generate report buttonicon 424, the order management system generates a report listinginformation related to the desired supplier for the desired service overthe desired time span, that information to include, but not limited toorder number, yardage, delivery fees, additional delivery fees, totalorder amount, etc. As shown, order number icons 433 may allow customerorders to be viewed by merely selecting the order number as listed inthe order number column, as shown in FIG. 86. For example, selection ofthe order number icon 433 for order number 15 results in the display ofthe view order screen shown in FIGS. 87A-B.

FIG. 86 is an example supplier activity report screen responsive to thegenerate report icon 424 from FIG. 85. As illustrated in FIG. 86,concrete has been selected in the supplier dropdown menu 422. The startdate and end date have been entered into the time period entry windows423. By selecting the generate report button icon 424, a list of orders431 may be displayed, which includes data such as total order data 432order #15 (labeled as 433) may be seledted to be displayed as in FIGS.87A-B.

FIGS. 87A-B illustrate an example view order screen, responsive toselecting order #15 icon 433. As illustrated in FIGS. 87A-B, variousdata may be conveyed about the present order. In addition the user mayselect any of a plurality of options including, but not limited to,print reorder, canceling the order, deleting the order and rewinding theorder.

FIG. 88 illustrates an example supplier contacted report screen that isresponsive to selection of the supplier contacted subject icon of thereports subject group 205. The supplier contacted report screen mayinclude a supplier contacted block 450 that includes information as tothe supplier contacted, the number of times contacted, and the amount ofrevenue generated for that supplier. The information displayed in thesupplier contacted report block 450 may be generated by the ordermanagement system by accessing the information previously entered whilegenerating estimates and orders, and recorded in databases.

FIG. 89 illustrates an example supplier rejected report screen,responsive to selection of the supplier rejected subject icon from thereports subject group 205. The supplier rejected report screen mayinclude a supplier rejected report block 460 having a number of datafields 461 that provide information as to which suppliers, what date,and what reason, was given for rejecting a potential order. Thisinformation may be entered into a database of the order managementsystem when a supplier rejects an order during the estimation process.For example, when a user selects a reject data checkbox 144, as shown inFIG. 21, the user may be prompted to elicit information related to thereason for rejection from a contact person from the specific supplier.This information may then be stored in a database of the ordermanagement system and used to generate the supplier rejected report.

FIG. 90 is an example zip code/supplier report screen that is responsiveto selecting the zip code/supplier subject icon from the report subjectgroup 205. A zip code/supplier report block 470 may include a servicesdrop down menu 471, a state drop down menu 472, and data checkboxes 473for selecting either suppliers or plants. To generate the zipcode/supplier report, a user selects a desired service from the servicedrop down menu 471, the desired state from the state drop down menu 472,and whether the report is to be generated for suppliers or plants byselecting the desired data checkbox 473. As shown, based on theselections made by the user, the zip code/supplier report may indicatewhich suppliers provide concrete for each zip code within the state ofGeorgia. As shown in FIG. 91, by selecting the plant data checkbox 473,the report indicates which customer plants of the suppliers provideconcrete for the customer zip codes within the state of Georgia.

FIG. 91 is an example zip code/supplier report screen similar to FIG.90, with plant data checkbox selected. As in FIG. 90, the servicedropdown menu 471 and state dropdown menu 472 have been coupled.However, in FIG. 91, plant data checkbox has been selected.

FIG. 92 illustrates a plant/zip code report, responsive to selecting theplant/zip code subject icon from the reports subject group 205. Asshown, the plant/zip code report may relay information as to each zipcode serviced by a plant of a specific supplier, and indicates theranking of that plant relative to the ranking of various other plantsthat service that same zip code.

FIG. 93 is an example user listing screen, responsive to selection ofthe users subject icon from the general subject group 206. The userlisting screen may include a user listing block 500 including a datafield drop down menu 501, a value entry window 502, a filter button icon503 and a reset button icon 504. The list of users displayed in the userblock 507 can be searched according to the various data fields 505 byselecting the desired data field from the data field drop down menu 501and entering the desired information in the value entry window 502.Selection of the filter button icon 503 will result in the display ofthose users wherein the information entered in the value entry window502 was found in the selected data field 505. Selection of the resetbutton icon 504 may clear the information from the data field drop downmenu 501 and value entry window 502. In addition, selecting an add userbutton icon 506 allows for the addition of another user.

FIG. 94 illustrates the user maintenance screen, previously shown inFIG. 45, being responsive to selection of the add user button icon 506of FIG. 93. Once again, a user may be added to the user listing block507 by entering the required information within the various fields ofthe user maintenance screen and selecting the add button icon 383. Alsoincluded in user maintenance block 380 is a login ID window 381,password window 382, and cancel button icon 384.

FIG. 95 illustrates an example company listing screen, responsive toselection of the company subject icon from the general subjects group206. Similar to the operation of the user listing screen shown in FIG.93, a company may be searched for by selecting a desired data field 525from the data field drop down menu 521 and entering desired informationin the value entry window 522. Selection of the filter button icon 523causes the order management system to search for the informationdisplayed in the value entry window 522 in the selected data field.Selection of the reset button icon 524 causes the selected informationin the data field drop down menu 521 and value entry window 522 to becleared.

FIG. 96 illustrates an example company maintenance screen, responsive toselection of the add company button icon 526 shown in FIG. 95. A companymay be added to the database of the order management system, andtherefore the company listing screen, by entering the requiredinformation in the information entry windows 531 located in companymaintenance block 530, and selecting the add button icon 532. Selectionof the cancel button icon 533 causes the order management system toreturn to the company listing screen shown in FIG. 95.

FIG. 97A is an example county listing screen, responsive to selection ofthe counties subject icon from the general subject group 206. A countylisting block 540 may include a state drop down menu 541, a data fielddrop down menu 542, and a value entry window 543. Selection of thedesired state from the state drop down menu 541 may cause the countieswithin that state as well as their applicable tax rates to be displayed.Next, the user may select either county or tax rate with the data fielddrop down menu 542 (county is shown), and then may enter the desiredinformation in the value entry window 543. For example, entering thename of a desired county in the value entry window 543 and selection ofthe filter button icon 544 results in the display of the tax rate forthat desired county. Selection of the reset button icon 545 clears thepreviously chosen and entered information.

FIG. 97B illustrates an example county maintenance screen that isresponsive to the user selecting a country from the list of counties inFIG. 54. A county maintenance block 546 may include a county name entrywindow 547, a state drop down means 548, and a tax rate entry window549. To enter or change a tax rate for a given county, the user mayamend the information displayed and selects the same button icon. Thecancel button icon returns the user to the county listing screen shownin FIG. 97A.

FIG. 98 illustrates an example zip code screen, responsive to selectionof the zip code subject title from the general subject group 206. Thezip code block 550 may include a state pull down menu 551 and a list 552of all the zip codes previously entered for that state. The example zipcode maintenance screen shown in FIG. 99 may be responsive to eitherdouble clicking on a selected zip code from the list 552 shown in FIG.98 or selecting the add zip code button icon 553, also shown in FIG. 98.When the zip code maintenance screen is accessed by double clicking on adesired zip code, that zip code may be displayed within the zip codeentry window 561, and may be amended. When the zip code maintenancescreen is accessed by way of the add zip code button icon 553, the zipcode entry window 561 may be blank, as shown in FIG. 99. Selection ofthe add button icon 562 after either amending or adding a zip code inthe zip code entry window 561 may commit that zip code to a database ofthe order management system. Selecting the cancel button icon 563 willresult in the user being returned to the zip code screen shown in FIG.98.

FIG. 99 is an example zip code maintenance screen, responsive toselection of add zip code icon 553 of FIG. 98. FIG. 99 may include a zipcode maintenance block 560. Within the zip code maintenance block 560may be zip code window 561, add button icon 562 and cancel button icon563.

FIG. 100 illustrates an example mix description screen that isresponsive to selection of the mix description subject icon from theconcrete subject group 207. The mix description screen may include a mixdescription block 570 including a data field drop down menu 571 and avalue entry window 572. The data field drop down menu 571 allows theuser to select a desired data field 577 and then search that data fieldfor a value entered in the value entry window 572 by selecting thefilter button icon 573. Selection of the reset button icon 574 may clearthe information previously entered with the data field drop down menu571 and the value entry window 572.

The mix description maintenance screen shown in FIG. 101 is responsiveto either selection of the add mix description button icon 576 shown inFIG. 100 or selection of one of the mix descriptions when the userclicking on that description. As shown, the mix description maintenancescreen has been accessed by selection of the add mix description buttonicon 576, and therefore the mix ID entry window 581 and mix descriptionentry window 582 are blank. Had the mix description maintenance screenbeen accessed by clicking on a mix description shown in FIG. 100, thepreviously entered mix ID and mix description related to the selectedmix description might be displayed in the mix ID entry window 581 andmix description entry window 582, respectively. To add either theamended and/or new mix description and mix ID to the order managementsystem's database, the add button icon 583 is selected. Selection of thecancel button icon 584 return the user to the mix descriptions screenshown in FIG. 100.

FIG. 102 illustrates an example mixes screen, responsive to selection ofthe mix pricing subject icon from the concrete subject group 207. Amixes block 590 includes a supplier drop down menu 591, a data fielddrop down menu 592, and a value entry window 593. By selecting thedesired supplier and data field, entering a value in the value entrywindow 593, and selecting the filter button icon 594, the ordermanagement system will search the selected data field for the valueentered in the value entry window 593. A list of the relevant mixdescriptions and/or mix Ids may then be provided in block 596.

The example mix maintenance screen shown in FIG. 103 is responsive toclicking directly on a mix description from the list 596 and selectingthe add/remove mixes button icon 597 shown in FIG. 102. As shown, themix maintenance screen was selected by clicking directly on one of themix descriptions shown in the list 596, and therefore the mix ID entrywindow 601, mix description entry window 602, minimum price entry window603, and selling price entry window 604, all display informationpreviously entered for that mix description and saved within a databaseof the order management system. This information may be amended andsaved by directly altering the information within the entry windows andselecting the save button icon 605. The noted entry windows may be blankif the mix maintenance screen is accessed by way of the add/remove mixesbutton icon 597, at which time new information may be provided in theentry windows and saved by selecting the save button icon 605. Selectionof the cancel button icon 606 may return the user to the mixes screenshown in FIG. 102. Selection of the delete button icon 607 may cause theinformation displayed in the entry windows to be deleted from the list596 shown in FIG. 102.

FIG. 104 illustrates an example add mix screen that is responsive toselecting the add/remove mixes button icon 597 shown in FIG. 102. An addmix block 610 may include a supplier drop down menu 611, an availablemix designs list 612, an assigned mix designs list 613, and a pair ofadd/remove buttons 614. The supplier drop down menu 611 initiallydisplay the same supplier name displayed in the supplier drop down menu591 (FIG. 102). However, the supplier drop down menu may be used toselect a different supplier if desired. The available mix designs list612 may include all those mix designs previously entered with the mixdescription maintenance screen shown in FIG. 101. To show that thesupplier chosen with the supplier drop down menu 611 can provide aspecific mix design, the user highlights the desired mix design and thenmay select the add/remove button 614 having an arrow that indicatesmoving the desired mix design from the available mix design list 612 tothe assigned mix design list 613. Similarly, the user may remove a mixdesign from the assigned mix designs list 613 by highlighting thatspecific mix design and selecting the add/remove button 614 thatindicates moving that mix design from the assigned mix design list 613to the available mix design list 612. Selection of the mixes button icon615 may cause the order management system to display the mixes screenshown in FIG. 102 for the selected supplier.

FIG. 105 illustrates an example additive screen, responsive to selectingthe additives subject icon of the concrete subject group 207. Anadditive block 620 may include a data field drop down menu 621, a valueentry window 622, a filter button icon 623, and a reset button icon 624.By placing a desired term in the value entry window 622 and selectingthe filter button icon 623, a user can display the desired additive.Selection of the reset button icon 624 clears the information selectedwith the additive drop down menu 621 and the value entry window 622. Theadditives block further may include a list of all additives previouslyentered into the order management system's database.

FIG. 106 shows an example additive name maintenance screen, responsiveto selection of the add additive button icon 626 shown in FIG. 105. Anadditive name maintenance block 630 may include an additive entry window631, and add button icon 632, and a cancel button icon 633. To add anadditive name to the additive list 625 shown in FIG. 105, a user mayenter an additive name in the additive entry window 631 and may selectthe add button icon 632. Selection of the cancel button icon 633 mayresult in the order management system returning the user to the additivescreen shown in FIG. 105.

FIG. 107 shows an example additive pricing screen that is responsive toselection of the additive pricing subject icon from the concrete subjectgroup 207. An additive pricing block 640 may include a supplier dropdown menu 641, an additive drop down menu 642, and a value entry window643. To display an individual additive, a user may select the desiredsupplier and enters the name of the desired additive in the value entrywindow 643. Selection of the filter button icon 644 may cause thatadditive and selling price to be displayed. Selection of the resetbutton icon 644 may cause the previously entered information to becleared. The additive pricing block 640 may further include a list ofall the available additives from the selected supplier and theirassociated selling prices. A reset button icon may be selected to resetthe additive pricing block 640. In addition, additives may be added andremoved for an additive list 646 by selecting an add/remove additivebutton icon 647.

FIG. 108 illustrates an example additive maintenance screen, responsiveto the user clicking on a specific additive name from the additive list646 (FIG. 107). An additive maintenance block 650 may include anadditive entry window 651, a supplier drop down menu 652, and a sellingprice entry window 653. Information previously entered into the ordermanagement system's database is displayed in its corresponding entrywindows for the selected additive. This information may be amendeddirectly and those amendments saved by selection of the save button icon654. Selection of the cancel button icon 655 returns the user to theadditive pricing screen shown in FIG. 107. Selection of the deletebutton icon 656 causes the pricing information related to the selectedadditive to be deleted from the database.

FIG. 109 illustrates an example add additive screen, responsive toselection of the add/remove additives button icon 647 shown in FIG. 107.An add additive's block 660 may include a supplier drop down menu 661,an available additives list 662, an assigned additives list 663, and apair of add/remove buttons 664. Additives may be moved between theavailable additives list 662 and the assigned additives list 663 simplyby highlighting the desired additive and then selecting the add/removebutton 664 which corresponds to the desired direction of movement of theadditive. Selection of the additive pricing button icon 665 may returnthe user to the additive pricing screen shown in FIG. 107. In addition,additive pricing may be achieved by selecting an additive pricing returnbutton icon 665, which may be located in add additives block 660.

FIG. 110 illustrates an example color screen responsive to selection ofthe colors subject icon of the concrete subject group 207. A color block670 may include a data field drop down menu 671 and a value entry window672. Selection of the filter button icon 673 may cause the ordermanagement system to search for any term displayed in the value entrywindow 672 within the selected data field of the data field drop downmenu 671. The color block 670 further may include a listing of allavailable colors 675 for the concrete. In addition, color block 670 maybe reset by selecting reset block icon 674. Colors may be added byselecting add color button icon 676.

FIG. 111 illustrates an example color maintenance screen including acolor maintenance block 680 having a color entry window 681. To includea new color on the color list 675 shown in FIG. 110, a user lists thatcolor in the color entry window 681 and selects the add button icon 682.Selection of the cancel button icon 683 returns the user to the colorsscreen shown in FIG. 110.

FIG. 112 illustrates an example pump equipment screen, responsive toselection of the equipment subject icon from the pump subject group 208.A pump equipment block 690 may include an equipment drop down menu 691and a value entry window 692. Selection of the filter button icon 693may cause the order management system to search through the selecteddata field of the data field drop down menu 691 for the term entered inthe value entry window 692. If a match is found, those pieces ofequipment including the desired term in the selected data field may belisted. The pump equipment block 690 may further include a list of allpump equipment 695 that has been previously entered into the database ofthe order management system. Selection of the add equipment button icon696 may cause the equipment name maintenance screen shown in FIG. 113 tobe displayed. An equipment name maintenance block 700 may include anequipment entry window 701 and an add button icon 702 that may beselected to cause the equipment listed in the equipment entry window 701to be added to the equipment list 695 of FIG. 112. Selection of thecancel button icon 703 causes the order management system to display thepump equipment screen shown in FIG. 112. In addition, pump equipmentblock 690 may be reset by selecting reset block 694. A user may addequipment by selecting add equipment block 696.

FIG. 113 is an example equipment name maintenance screen, responsive toselection of the add equipment icon 696 of FIG. 112. As illustrated,equipment name maintenance block 700 may include an equipment window701, an add button icon 702 and a cancel button icon 703.

FIG. 114 shows an example equipment pricing screen, responsive toselection of the equipment pricing subject icon of the pump subjectgroup 208. An equipment pricing block may include a supplier drop downmenu 711, an equipment drop down menu 712, and a value entry window 713.Selecting the filter button icon 714 may cause the order managementsystem to search the selected data field from the data field drop downwindow 712 for the term entered in the value entry window 713. Any pieceof equipment including the selected term within the selected data fieldwill be listed. Selecting the reset button icon 715 may clear theinformation previously entered in the supplier drop down menu 711, thedata field drop down menu 712, and the value entry window 713. Inaddition, add/remove equipment button icon may be selected to addequipment to equipment list 716.

FIG. 115 illustrates an example equipment maintenance screen, responsiveto selection of a particular piece of equipment from the equipment list716 by the user. An equipment maintenance block 720 may include anequipment entry window 721, a supplier pull down menu 722, a price perhour entry window 728, a price per yard entry window 729, a cost perhour entry window 723, and a cost per yard entry window 724. Equipmentpricing information previously entered into the order management systemdatabase may be displayed in these entry windows and may be amended.Amendments to this information may be saved by selecting the save buttonicon 725. Selecting the cancel button icon 726 allows the user to cancelany amendments made in the equipment maintenance block 720, and the useris returned to the equipment pricing screen shown in FIG. 114. Selectionof the delete button icon 727 allows a user to delete the pricinginformation and equipment information from the equipment listing 716shown in FIG. 114.

FIG. 116 is an example add equipment screen, responsive to the selectionof the add/remove equipment button icon 717 shown in FIG. 114. An addequipment block 730 may include a supplier drop down menu 731, anavailable equipment list 732, an assigned equipment list 733, and a pairof add/remove buttons 734. A user can move equipment back and forthbetween the available equipment list 732 and the assigned equipment list733 by highlighting the desired piece of equipment and selecting theadd/remove button 734 corresponding to the direction in which thehighlighted equipment should move. Selection of the equipment pricingbutton icon 735 causes the equipment pricing screen shown in FIG. 114 tobe displayed.

FIG. 117 illustrates an example supplier listing screen, responsive toselection of the suppliers subject icon from the suppliers subject group209. A supplier listing block 740 may include a services drop down menu741. The services crop down menu 741 allows the list of suppliers to benarrowed by displaying only those suppliers that provide the selectedservice from the services drop down menu 741. The services drop downmenu can include, but is not limited to, concrete, pumps, color, lumber,construction materials, etc. The supplier listing block also includes adata field drop down menu 742 for selecting a desired data field 746.Some exemplary data fields include, but are not limited to, company,city, contact, phone number, and service area. By placing a desired termin the value entry window 743 and selecting the filter button icon 744,a user can cause the order management system to search for that termwithin the selected data field 746 of the data field drop down window742. The order management system may provide a listing of thosecompanies that have the desired term in the desired data field. Thereset button icon 745 causes the previously selected and enteredinformation to be cleared. In addition, selection of add supplier buttonicon 747 allows for the addition of another supplier into supplierlisting block 740.

FIG. 118 illustrates an example supplier maintenance screen, responsiveto the selection of the add supplier button icon 747 shown in FIG. 117.A supplier maintenance block 750 may include data entry windows 751,data drop down menus 752, and data checkboxes 753 for enteringinformation related to a new supplier. Selection of the add button icon754 may cause the order management system to save this information toone or more databases so that it may be accessed at a later date.Selection of the cancel button icon 755 may cause the order managementsystem to display the supplier listing screen shown in FIG. 117.

FIG. 119 illustrates an example supplier plant listing screen,responsive to selection of the supplier plants subject icon of thesuppliers subject group 209. A supplier plant listing block 760 mayinclude a services drop down menu 761, a supplier drop down menu 762, adata field drop down menu 763, and a value entry window 764. By enteringa desired term in the value entry window 764 and selecting the filterbutton icon 765, a user causes the order management system to search theselected data field of the data field drop down menu 763 for the desiredterm. One may note that as shown, only the plants of the selectedsupplier of concrete may be searched for the desired term. Selection ofthe reset button icon 766 may cause the previously entered informationto be deleted. In addition, add plant button icon 768 may be selected toadd a supplier plant to supplier plant list 767.

FIG. 120 illustrates an example plant maintenance screen, responsive toselection of the add plant button icon 768 shown in FIG. 119. As shown,a plant maintenance block includes a data entry field 773 that mayinclude data entry windows 771 and data pull down menus 772. The plantmaintenance block 770 may allow individual plants of various suppliers,as selected by the data drop down menu 772, and their correspondinginformation to be added to the supplier plant list 767 shown in FIG.119. Selection of the add button icon 774 causes the order managementsystem to add the entered information into a corresponding database.Selection of the cancel button icon 775 causes the user to be returnedto the supplier plant listing screen shown in FIG. 119.

FIG. 121 illustrates an example assigned supplier zip code screen,responsive to selection of the supplier zip code subject icon of thesuppliers subject group 209. An assigned supplier zip code block 780 mayinclude a services drop down menu 781, a supplier drop down menu 782, alist of available zip codes 783, and a list of assigned zip codes 784.The assigned supplier zip code block 780 allows the user to assign zipcodes to a desired supplier for a desired service. For example, a usermay assign a zip code to a supplier by highlighting the desired zip codein the available zip code list 783 and then selecting the appropriateadd/remove button 785 to cause the desired zip code to move into theassigned zip code list 784. The reverse operation may also be used toremove a desired zip code from the assigned zip code list 784. Selectionof the add supplier button icon 786 causes the order management systemto display the supplier maintenance screen shown in FIG. 118.

FIG. 122 illustrates an example assigned plant zip code screen,responsive to selection of the plant zip code subject icon from thesuppliers subject group 209. An assigned plant zip code block 790 mayinclude a services drop down menu 791, a supplier drop down menu 792, aplant drop down menu 793, and a number of ranking checkboxes 794. Torecord the ranking of a plant or a supplier for a particular service inan assigned zip code, a user may select the desired plant using theplant drop down menu 793 and then select the appropriate rankingcheckbox 794. The user may also select the desired zip code from theavailable zip code list 795 and the button from the pair of add/removebuttons 797 that indicates movement of the selected zip code into theassigned zip code-ranking list 796. Selection of the appropriateadd/remove button 797 may cause the selected zip code and its associatedranking from the checkboxes 794 to be recorded in the databases of theorder management system. In this manner, the order management system isable to determine which supplier and which plant is the primary,secondary, tertiary, etc., source for the selected service in a givenzip code. Selection of the add plant button icon 798 may cause the ordermanagement system to display the plant maintenance screen as shown inFIG. 120.

FIG. 123A is an example ready mix supplier/producer service agreement inconnection with outsourcing a concrete order, similar to that discussedwith regard to FIGS. 1-122. As illustrated in FIG. 123A (and FIG. 123B),the supplier/producer service agreement may include provisions thatindicate responsibility on various aspects of the services provided. AsFIG. 123A demonstrates, the outsourcing entity (here, 1-800-concrete)guarantees payment to the concrete supplier (here, RM-Pro) fromcustomers responding to advertisements or who are transferred fromdispatchers of RM-Pro. In consideration, RM-Pro, in this example agreesto ten conditions listed in FIG. 123A. As is evident, the outsourcingentity may agree to any of a number of conditions, depending on theparticular situation.

FIG. 123B is an alternate example ready mix supplier/producer serviceagreement in connection with outsourcing a concrete order, similar tothat discussed with regard to FIGS. 1-122. The differences between theready mix supplier/producer service agreement of FIGS. 123A and 123Billustrate that different agreements may occur between the outsourcingentity and different suppliers or producers. The agreement of FIG. 123Billustrates that RM-SUP (the supplier) agrees to the 13 conditions,whereas RM-PRO of FIG. 123A only agreed to 10 conditions.

FIG. 124 is an example finisher service agreement in connection withoutsourcing a concrete order, similar to that discussed with regard toFIGS. 1-122. As illustrated in FIG. 124, the finisher service agreementmay include provisions that indicate responsibility on various aspectsof the services provided. The outsourcing entity (here, 1-800-concrete)agrees to provide clients for the finisher and guarantees payment forall work performed from clients for the finisher. In consideration, thefinisher agrees to the 8 conditions listed in FIG. 124. As is evident, afinisher agreement of FIG. 124 may take any of a number of forms, andinclude any of a number of conditions, depending on the particularsituation.

FIG. 125 is an example concrete pump service agreement in connectionwith outsourcing a concrete order, similar to that discussed with regardto FIGS. 1-122. As illustrated in FIG. 125, the concrete pump companyservice agreement may include provisions that indicate responsibility ofvarious services provided. This particular agreement provides that theoutsourcing entity (here, 1-800-concrete) will provide client for theconcrete pump company and guarantees payment for any such work. Inconsideration, the concrete pump company agrees to the 15 conditionslisted in FIG. 125. As is evident, a concrete pump service agreement ofFIG. 125 may take any of a number of forms, and include any of a numberof conditions, depending on the particular situation.

FIGS. 126A-B is an example job estimate for creating an estimate for aconcrete order, similar to that discussed with regard to FIGS. 1-122. Asillustrated in FIGS. 126A-B, a job estimate form may include a number ofdifferent data to form a projected cost. In addition, disclaimers to theestimate may also be included to describe various conditions of theestimate. As is evident, the job estimate form agreement of FIGS. 126A-Bmay take any of a number of forms, and may include any of a number ofconditions, depending on the particular situation.

FIGS. 127A-B is an example job estimate for creating an estimate for aconcrete order, similar to that discussed with regard to FIGS. 1-122.FIGS. 127A-B provide different organization for the estimate. Inaddition, FIGS. 127A-B also provide different disclaimers andinformation. As is evident, any number of other configurations may beimplemented depending on the particular estimate.

FIG. 128 is an example pour confirmation for a concrete order, similarto that discussed with regard to FIGS. 1-122. As illustrated in FIG.128, a pour confirmation document may include data indicating variousaspects of the concrete poured. This pour confirmation includes ordernumber, plant, pour date, total yardage poured, supplier ticket number,additional charges, comment and dispatcher signature. As is evident, thepour confirmation document of FIG. 128 may take any of a number offorms, and include any of a number of conditions, depending on theparticular situation.

FIG. 129A is a block diagram depicting an example network infrastructure1000 for implementing an embodiment of the service outsourcing system(SOS) 1520 similar to that discussed with regard to FIGS. 1-122. Acentral server 1500 may be coupled to the Internet 1100, with or withoutan intermediary Internet Service Provider (not shown), as is true forother components shown. As is well known, the Internet 1100 comprisesand is coupled to a host of other networks (e.g., LANs, wide areanetworks, regional area networks, etc.) and users, such as individualuser computer 1170 or corporate user server 1040. The corporate userserver 1040 can further communicate to other workstations (not shown)via a local area network (LAN) or other communication networks. Thecentral server 1500 may be provided with one or more central databases,for example central database 1300, and may be coupled to the Internet,among other networks not shown. Although the database 1300 is shownexternal to the central server 1500, one skilled in the art wouldunderstand that the database 1300 can be integrated in the centralserver 1500 in some embodiments. The central server 1500 includes theservice outsourcing system 1520, which can support one or more otherservers that can be provided across many locales. The corporate server1040 and user computer 1170 can access the central server via browsersoftware, according to well-known mechanisms.

In one embodiment, the central database 1300 can be maintained andupdated, and licensed out for use by one or more users or facilities,such as a corporate server 1040. Access to the central database 1300 canbe implemented over the Internet 1100, or in other embodiments, a localcopy can be maintained at the corporate server 1040. The mechanisms bywhich the corporate server 1040 can access the central database 1300includes CGI (Common Gateway Interface), ASP (Application ServiceProvider), Java, among others.

One skilled in the art will also understand that the information of thedatabase 1300 can be stored on a digital video disc (DVD) or otherstorage medium. Further, one skilled in the art would understand thatcommunication among the various components in the example networkinfrastructure 1000 can be provided using one or more of a plurality oftransmission mediums (e.g., Ethernet, T1, hybrid fiber/coax, etc.) andprotocols (e.g., via HTTP and/or FTP, etc.).

FIG. 129B is a block diagram of the example central server 1500 that inone example embodiment can implement the SOS 1520. Further, one skilledin the art will understand that additional components or differentcomponents with similar functionality can be included in the centralserver 1500, and/or some components can be omitted, in otherembodiments. The SOS 1520 can be implemented in software, as anexecutable program, and is executed by a special or general-purposedigital computer, such as a personal computer (PC; IBM-compatible,Apple-compatible, or otherwise), workstation, minicomputer, or mainframecomputer.

The SOS 1520 includes a user-interface (UI) module 1540 and a searchengine 1570. The user-interface module 1540 provides display functionsaccording to well-known underlying display generation and formattingmechanisms. The search engine 1570 provides database searchmethodologies according to mechanisms well-known in the art.

If implemented in hardware, as in an alternative embodiment, the SOS1520 can be implemented with any or a combination of the followingtechnologies, which are all well known in the art: a discrete logiccircuit(s) having logic gates for implementing logic functions upon datasignals, an application specific integrated circuit (ASIC) havingappropriate combinational logic gates, a programmable gate array(s)(PGA), a field programmable gate array (FPGA), etc.

Generally, in terms of hardware architecture, as shown in FIG. 129B, thecentral server 1500 includes a processor 1600, memory 1580, and one ormore input and/or output (I/O) devices 1700 (or peripherals) that arecommunicatively coupled via a local interface 1800. The local interface1800 can be, for example but not limited to, one or more buses or otherwired or wireless connections, as is known in the art. The localinterface 1800 may have additional elements, which are omitted forsimplicity, such as controllers, buffers (caches), drivers, repeaters,and receivers, to enable communications. Further, the local interface1800 may include address, control, and/or data connections to enableappropriate communications among the aforementioned components.

The processor 1600 is a hardware device capable of executing software,particularly that stored in memory 1580. The processor 1600 can be anycustom made or commercially available processor, a central processingunit (CPU), an auxiliary processor among several processors associatedwith the central server 1500, a semiconductor based microprocessor (inthe form of a microchip or chip set), a macroprocessor, or generally anydevice for executing software instructions. Examples of suitablecommercially available microprocessors are as follows: a PA-RISC seriesmicroprocessor from Hewlett-Packard Company, an 80×86 or Pentium seriesmicroprocessor from Intel Corporation, a PowerPC microprocessor fromIBM, a Sparc microprocessor from Sun Microsystems, Inc, or a 68xxxseries microprocessor from Motorola Corporation.

Memory 1580 can include any one or combination of volatile memoryelements (e.g., random access memory (RAM, such as DRAM, SRAM, SDRAM,etc.)) and nonvolatile memory elements (e.g., ROM, hard drive, tape,CDROM, etc.). Moreover, the memory 1580 may incorporate electronic,magnetic, optical, and/or other types of storage media. Note that memory1580 can have a distributed architecture, where various components aresituated remote from one another, but can be accessed by the processor160.

The software in memory 1580 may include one or more separate programs,each of which comprises an ordered listing of executable instructionsfor implementing logical functions. In the example of FIG. 129B, thesoftware in the memory 1580 includes the SOS 1520 and a suitableoperating system (O/S) 1560. A nonexhaustive list of examples ofsuitable commercially available operating systems 1560 is as follows:(a) a Windows operating system available from Microsoft Corporation; (b)a Netware operating system available from Novell, Inc.; (c) a Macintoshoperating system available from Apple Computer, Inc.; (e) a UNIXoperating system, which is available for purchase from many vendors,such as the Hewlett-Packard Company, Sun Microsystems, Inc., and AT&TCorporation; (d) a LINUX operating system, which is freeware that isreadily available on the Internet; (e) a run time Vxworks operatingsystem from WindRiver Systems, Inc.; or (f) an appliance-based operatingsystem, such as that implemented in handheld computers or personal dataassistants (PDAs) (e.g., PalmOS available from Palm Computing, Inc., andWindows CE available from Microsoft Corporation). The operating system1560 essentially controls the execution of other computer programs, suchas the SOS 1520, and provides scheduling, input-output control, file anddata management, memory management, and communication control andrelated services.

The SOS 1520 can be a source program, executable program (object code),script, and/or any other entity comprising a set of instructions to beperformed. When a source program, then the program needs to betranslated via a compiler, assembler, interpreter, or the like, whichmay or may not be included within memory 1580, so as to operate properlyin connection with the operating system 1560. Furthermore, the SOS 1520can be written as (a) an object oriented programming language, which hasclasses of data and methods, or (b) a procedure programming language,which has routines, subroutines, and/or functions, for example but notlimited to, C, C++, Pascal, Basic, Fortran, Cobol, Perl, Java, ASP, andAda.

The I/O devices 1700 may include input devices, for example but notlimited to, a keyboard, mouse, scanner, microphone, etc. Furthermore,the I/O devices 1700 may also include output devices, for example butnot limited to, a printer, display, etc. Finally, the I/O devices 1700may further include devices that communicate both inputs and outputs,for instance but not limited to, a modulator/demodulator (modem; foraccessing another device, system, or network), a radio frequency (RF) orother transceiver, a telephonic interface, a bridge, a router, etc.

The SOS 1520 may also communicate with the database 1300 via the localinterface 1800. As described above, the local database 1300 can beexternal to or integral to the central server 1500.

When the central server 1500 is in operation, the processor 1600 may beconfigured to execute software stored within memory 1580, to communicatedata to and from memory 1580, and to generally control operations of thecentral server 1500 pursuant to the software. The SOS 1520 and theoperating system 1560, in whole or in part, but typically the latter,are read by the processor 1600, perhaps buffered within the processor1600, and then executed.

When the SOS 1520 is implemented in software, as is shown in FIG. 129B,the SOS 1520 can be stored on any computer readable medium for use by orin connection with any computer related system or method. In the contextof this document, a computer readable medium is an electronic, magnetic,optical, or other physical device or means that can contain or store acomputer program for use by or in connection with a computer relatedsystem or method. The SOS 1520 can be embodied in any computer-readablemedium for use by or in connection with an instruction execution system,apparatus, or device, such as a computer-based system,processor-containing system, or other system that can fetch theinstructions from the instruction execution system, apparatus, or deviceand execute the instructions. In the context of this document, a“computer-readable medium” can be any means that can store, communicate,propagate, or transport the program for use by or in connection with theinstruction execution system, apparatus, or device. The computerreadable medium can be, for example but not limited to, an electronic,magnetic, optical, electromagnetic, infrared, or semiconductor system,apparatus, device, or propagation medium. More specific examples (anonexhaustive list) of the computer-readable medium would include thefollowing: an electrical connection (electronic) having one or morewires, a portable computer diskette (magnetic), a random access memory(RAM) (electronic), a read-only memory (ROM) (electronic), an erasableprogrammable read-only memory (EPROM, EEPROM, or Flash memory)(electronic), an optical fiber (optical), and a portable compact discread-only memory (CDROM) (optical). Note that the computer-readablemedium could even be paper or another suitable medium upon which theprogram is printed, as the program can be electronically captured, viafor instance optical scanning of the paper or other medium, thencompiled, interpreted or otherwise processed in a suitable manner ifnecessary, and then stored in a computer memory.

It should also be understood that other embodiments are included withinthe scope of the present disclosure that are not related to concrete,but instead involve other types of products and/or services.Furthermore, the scope of the present disclosure includes subsets of thevarious method steps and system components discussed herein.

It should be emphasized that many variations and modifications may bemade to the above-described embodiments. All such modifications andvariations are intended to be included herein within the scope of thisdisclosure and protected by the following claims.

1. A service outsourcing system for providing at least one purchaserwith concrete, comprising: at least one central server; at least onedata storage component, coupled to the at least one central server; aninteractive electronic ordering guide, provided by the at least onecentral server, the interactive electronic ordering guide configured toprovide a user option to place at least one concrete order, the at leastone concrete order comprising a job site location; wherein theoutsourcing system is configured to receive at least one concrete order,wherein the outsourcing system is further configured to determine, fromthe at least one data storage component, a list of potential concretesuppliers associated with at least a portion of the received concreteorder, wherein the outsourcing system is further configured to providethe list of potential suppliers, wherein the outsourcing system isfurther configured to rank the potential suppliers according to the jobsite location; wherein the outsourcing system is further configured toprovide an option to select at least one selected concrete supplier fromthe list of at least one potential concrete supplier, wherein theoutsourcing system is further configured to provide an estimate from theat least one selected concrete supplier, in response to selection of theat least one selected concrete supplier, wherein the service outsourcingsystem is further configured to determine whether the purchaser hascontacted another concrete supplier; wherein the service outsourcingsystem is further configured to outsource the concrete order with theselected concrete supplier; and wherein the service outsourcing systemis further configured to provide an advertisement report to anadministrator.
 2. The system of claim 1, wherein the service outsourcingsystem is further configured to communicate data via the Internet. 3.The system of claim 1, wherein the service outsourcing system is furtherconfigured to access the central database utilizing at least one of aCommon Gateway Interface (CGI), an Application Service Provider (ASP),and JAVA®.
 4. The system of claim 1, wherein the service outsourcingsystem Comprises at least one of discrete logic circuitry, ApplicationSpecific Integrated Circuitry (ASIC), a Programmable Gate Array (PGA),and a Field Programmable Gate Array (FPGA).
 5. The system of claim 1,wherein the service outsourcing system is further configured to provideat least one interactive menu screen for verifying whether a purchaseris registered with the service outsourcing system.
 6. The system ofclaim 1, wherein the service outsourcing system is further configured toprovide at least one interactive menu screen for creating at least oneconcrete order estimate.
 7. The system of claim 6, wherein the concreteorder estimate is determined based on at least one of location, amountof concrete desired, date of service, and concrete supplier.
 8. Thesystem of claim 1, wherein the service outsourcing system is furtherconfigured to outsource the concrete order with the concrete supplierbased on the concrete order's job site location.
 9. The system of claim1, wherein the service outsourcing system is further configured tooutsource the concrete order with the concrete supplier, wherein theconcrete supplier comprises at least one of a concrete producingcompany, a pump company, a lumber company, a construction materialscompany, and a general contractor.
 10. The system of claim 1, whereinthe service outsourcing system is further configured to provide at leastone interactive menu screen for calculating the approximate volume ofconcrete desired.
 11. The system of claim 1, wherein service outsourcingsystem is further configured to provide at least one interactive menuscreen configured to provide an option to select at least one of thefollowing: concrete supplier, job site location, order type, truck type,concrete type, mix information, additives, color, equipment, supplies,time of service, and date of service.
 12. The system of claim 1, whereinthe service outsourcing system is further configured to provideelectronic payment capabilities for the purchaser.
 13. The method ofclaim 1, wherein the outsourcing system is further configured to receiveat least one parameter related to a desired site of the concrete anddetermining, from the received at least one parameter, at least one ofthe following: a desired amount of concrete, a type of concrete, aconcrete additive type, and a desired delivery method.
 14. A computerimplemented method for providing at least one purchaser with concrete,comprising: receiving at least one concrete order via an ordermanagement system accessible over a network, wherein the at least oneconcrete order comprises order data, wherein the order data comprises ajob site location; determining, by the order management system, whetherthe purchaser has contacted another concrete supplier; determining bythe order management system, based on the order data, from a pluralityof previously stored concrete suppliers, a list of potential concretesuppliers; ranking, by the order management system, the potentialsuppliers according to the job site location; providing a user option toselect at least one selected concrete supplier from the list ofpotential concrete suppliers; receiving data via the order managementsystem indicating the at least one selected concrete supplier from thelist of potential concrete suppliers; in response to selection of the atleast one selected concrete supplier, providing an estimate from the atleast one selected concrete supplier; outsourcing the concrete order tothe at least one selected concrete supplier; and providing anadvertisement report to an administrator.
 15. The method of claim 14,further comprising providing at least one concrete order estimate basedon the order data.
 16. The method of claim 14, further comprisingprioritizing the potential concrete supplier.
 17. The method of claim14, wherein the order data further comprises at least one of thefollowing: a concrete supplier, an order type, a truck type, a concretetype, mix information, additives, concrete color, equipment, supplies,time of service, and date of service.
 18. The method of claim 14,further comprising associating at least one potential concrete supplierto at least one geographical area.
 19. The method of claim 18, furthercomprising presenting the purchaser with the potential concrete supplierassociated with the geographical area corresponding to the job sitelocation.
 20. The method of claim 14, further comprising receivingpayment from the purchaser.
 21. The method of claim 20, whereinreceiving payment from the purchaser comprises electronically receivingpayment from the purchaser, based on at least one of the following: anorder type, a truck type, a concrete type, mix information, additives,concrete color, equipment, supplies, time of service, and date ofservice.
 22. The method of claim 14, further comprising calculating anapproximate volume of concrete desired.
 23. The method of claim 14,further comprising verifying whether the purchaser is a registered user.24. A computer program stored on a tangible computer readable medium,the computer program comprising executable logic effective to performthe steps of: receiving at least one concrete order via an ordermanagement system accessible over a network, wherein the concrete ordercomprises order data, wherein the order data comprises a job sitelocation; determining whether the purchaser has contacted anotherconcrete supplier; accessing previously stored data to determine a listof potential concrete suppliers based on the order data; ranking thepotential suppliers according to the job site location; providing a useroption to select at least one selected concrete supplier from the listof potential concrete suppliers; receiving data indicating selection ofthe at least one selected concrete supplier from the list of potentialconcrete suppliers; in response to receiving data indicating selectionof the at least one selected concrete supplier, providing an estimatefrom the at least one selected concrete supplier; and outsourcing theconcrete order with the selected concrete supplier; and providing anadvertisement report to an administrator.
 25. The computer program ofclaim 24, the executable logic further effective to perform the step ofproviding at least one concrete order estimate based on the order data.26. The computer program of claim 24, the executable logic furthereffective to perform the step of prioritizing the potential concretesupplier.
 27. The computer program of claim 24, wherein the order datafurther comprises at least one of a concrete supplier, an order type, atruck type, a concrete type, mix information, additives, concrete color,equipment, supplies, time of service, and date of service.
 28. Thecomputer program of claim 24, the executable logic further effective toperform the step of designating at least one concrete supplier to atleast one geographical area.
 29. The computer program of claim 28, theexecutable logic further effective to perform the step of presenting thepurchaser with the at least one concrete supplier designated to thegeographical area corresponding to the job site location.
 30. Thecomputer program of claim 24, the executable logic further effective toperform the step of receiving payment from the purchaser.
 31. Thecomputer program of claim 30, wherein logic receiving payment from thepurchaser comprises logic electronically receiving payment from thepurchaser.
 32. The computer program of claim 24, the executable logicfurther effective to perform the step of calculating an approximatevolume of concrete desired.
 33. The computer program of claim 24, theexecutable logic further effective to perform the step of verifyingwhether the purchaser is a registered user.